Information Technology System Administrator
Current-Handling and escalating if necessary, IT service requests and interruptions of all critical applicationsand systems-Elimination of interruptions in production-critical applications in 2-level support for ticket system,problems and emergencies by using remote access or by providing on-site support, equipment support(Workstations, Laptops, Printers, Tablets, Scanners, mobile devices)-Installing and configuring appropriate software and functions according to specifications and userrequest via ticket system- Providing orientation and guidance to users on how to operate new software and computer equipment- Asset management of client related equipment hardware and software- Updating & Maintaining IT documentation including documentation for support and operationsprocesses- Develop and maintain local networks in ways that optimize performance, ensure their security andprivacy of the networks and computer systems-Clarifying critical problems with manufacturers of PC-controlled machinery-Accountable for changes and configuration of local SQL database, Windows Servers, TCP/IP, DNS,DHCP, Active Directory, Application Development, Database – Oracle, Switches, Routers, DomainControllers, File Server, Printer Server-Active involved in the improvement of the IT systems within DRX-Identification and prevention of interruptions using instruments (monitoring)
