Petar B. Email & Phone Number

Belgrade, Serbia

- Maintain critical payment services on Linux and Windows systems, ensuring uptime and stability- Monitor systems in real-time with Zabbix and Grafana, spotting issues early and responding fast to keep services running- Handle incidents head-on, perform root cause analysis, and work with other tech teams to fix things quickly- Write clear incident reports, using tools like Jira/Confluence, and keep everyone in the loop until the problem is solved- Build and tweak monitoring systems to keep everything visible, integrating new metrics and refining alerts- Handle product deployments, ensuring smooth updates without downtime- Troubleshoot general system problems, dig into both networking and OS issues to keep everything running smoothly

Belgrade, Serbia

- Managed and maintained backup and recovery systems, ensuring data integrity and protection across multiple databases- Optimized data accessibility and performance, handled database modeling, migration, and fine-tuned queries for efficient access- Collaborated with technical teams to ensure database integrity and troubleshoot complex issues, escalating when necessary.- Diagnosed and resolved database issues in real-time, working closely with operational teams to maintain uptime- Onboarded new clients, setting up their databases and ensuring smooth data integration into existing systems- Worked with developers to design and optimize applications for better database performance and scalability.- Generated detailed reports for management and business units, providing clear insights into system health and performance

Belgrade, Serbia

- Monitored system performance in real-time, using monitoring tools to detect and report any issues or anomalies in ATM networks- Provided remote incident management for ATMs, ensuring prompt identification, troubleshooting, and resolution of hardware and network issues- Supported field engineers, dispatching them for on-site repairs, and provided technical assistance throughout the resolution process- Maintained and updated ticketing systems, ensuring all incidents were logged, tracked, and resolved within SLAs- Escalated critical issues to senior teams or specialists when necessary, ensuring minimal downtime- Collaborated with cross-functional teams, keeping communication clear and ensuring efficient problem resolution across departments

Belgrade, Serbia

- Conducted bookkeeping duties, maintaining accurate accounting records of financial transactions and incoming invoices.- Supported in the preparation of semi-annual and annual financial reports, along with reports required by the tax office.- Executed accounting entries for daily purchases and facilitated client requests for bank credit approval.- Oversaw administrative tasks concerning new hires, ensuring the upkeep of pertinent documentation.