• Led the development and execution of the company’s technology strategy, aligning with business goals and vision.• Oversaw the design, development, and delivery of AI-driven products to ensure quality, security, and scalability.• Drove innovation through research initiatives focused on AI, machine learning, and automation technologies.• Built and led a high-performing technical team, fostering a culture of collaboration and excellence.

• Providing advanced technical support for customers from all EMEA sub-regions for all the products in the HP ESSN portfolio (servers, storage systems and Storage Area Networks) • Close collaboration with all levels of the HP support organization (including R&D) to achieve timely resolution and customer satisfaction, conforming to the SLAs • Participating in New Product Introduction and Service Transition projects • Managing technical elevations and business escalations, remaining case owner, keeping customer informed, setting and following commitments • Contributing to team’s technical knowledge, creating working instructions, how-to guides and guided troubleshooting scenarios • Delivering induction process and technical trainings for all team new hires as well as ad hoc technical trainings as EMEA Subject Matter Expert • Creating and maintaining team’s process documentation and serving as co-process owner• Managing multiple tasks or cases simultaneously with minimal supervision

Responsibility for the performance of all casino, games and bingo products for all partner sites.Optimise presentation and positioning of games to ensure maximum player volume and turnover.Work with key internal teams (Acquisition/Retention/Develpment/Compliance/ Payments/ Fraud and Customer Services) to ensure robust processes are in place and best working practices are being maintainedLiaise with the marketing team to design and execute cost effective promotions aimed at acquiring, reactivating and retaining players; manage bonuses and bonus strategy, creation of bonus schemes and reviewing performanceOwnership of product content and structure across all channelsMaintain strong and productive relationships with all 3rd Party software suppliers.Take ownership of gaming bugs, defects and issues, and work with development to ensure quick resolution, communication with the business and remedial action as necessaryEnsure that games offering is optimised for all players by conducting competitor analysis (product/ promotions/ marketing); reviewing activity data and KPIs to develop insight in player trends and preferences; maintaining a view of new and successful games, formats and providers in the market; working with development to ensure a pipeline of attractive and innovative gamesWork with VIP Managers to ensure loyalty program and VIP management is effective and profitable

Successful implementation of a forward thinking risk and fraud management strategy.Serve as an escalation point for the customer service department for fraud related queries. Implement payments optimization strategies to maximize deposit levels.Drive and successfully implement the key fraud and payments projects in accordance with the project management team.Ensure maximum efficiency of the payments functions through detailed statistical analysis of all payments areas.Overseeing the payments processing function and ensuring quickest possible turnaround times on customer withdrawals.

Phone and email support for shared hosting and domain name registrations;Providing high level of customer service;Supporting features like FTP, MySQL, MSSQL, PHP, Various Shopping carts(ecommerce etc.) and Email services;Processing legal forms in the process of authentication for domain name ownership;

Plan and develop pool related activities;Schedule hours of working including public swims, lessons and more;Assists in pool budget preparation, monitor the budget and spending, collect revenues and fees, prepare monthly usage reports and maintain office files;Report directly to the project manager of the company;