Petar I. Email & Phone Number

Melbourne, Victoria, Australia

Australia

- Leading a team of specialist customer assist consultants, responsibility for up to 15 direct reports- Managing workflow for Hardship, Litigation, Bankrupt and Deceased customers- Understanding of relevant legislation including Debt collection guideline, Privacy act and BCOP.- Liaising with Credit Risk to assist in creating new & updated hardship and loss.

- Leading Top up’s settlements team as well as the progress payments team, responsibility for up to 15 direct reports.- Organising onboarding and training for new-to-role staff. Continual evaluation and coaching of new and existing staff, including regular performance discussions. - Long and short-term forecasting, development plans through AOM WorkWare..

Melbourne, Australia

- Leading a first contact lending/deposits team, responsibility for up to 15 direct reports- Organising onboarding and training for new-to-role staff. Continual evaluation and coaching of new and existing staff, including regular performance discussions. - Accountable for ensuring excellent customer service, efficiency and productivity of the team, as well.

Melbourne, Australia

Coach for new inbound consultants.

Melbourne, Australia

-Managing escalated cases to ensure mutually beneficial outcomes, for both bank and customer

Melbourne, Australia

- Assisting customers with their Home Loan, Personal Loan, Deposit account and credit card enquiries.- Selling products based on the customer’s needs. Inclusive of deposit accounts and Mobile Banker referrals.- First point resolution as well as giving exceptional customer service.- Dealing with complaints and resolving them as they arise.