Petar Mihaylov Email and Phone Number

Main responsibilities:• Build/Maintain reports with SAP BI, based on vendor/customer needs.• Prepare ad-hoc reports.• SQL queries tasks.• Data visualization.• Data Analytics with Qlik Sense.• Communicate/Query resolution on external vendor reports.• Analysis and process improvements.• Support ongoing major vendor programs on rebates, sales, purchases or financial figures.• Create, analyze and evaluate data content via the corporate data warehouse.• Support the development of know-how on the Data warehouse reporting tools.• Organize and lead discussions between the vendor/customer for requests for customized reports.• Work at the intersection between ERP systems (including SAP) and Datawarehouse.• Collaborate with the team responsible for EDI (Electronic Data Interchange) reporting to clarify differences between the two types of reporting.Achievements:• Mentor new team members.• Actively involved in migrating important reports for our business and partners from an old to a new instance of SAP BI.• Redesigned reports used to track business trends and vendors' place in the market according to current business and partner requirements.• Responsible for building from scratch and testing reports for Turkey and MEA countries.• Identify data feed issues between ERP systems and Datawarehouse.• Chosen to lead weekly meetings with the team to prioritize business and information needs.• Chosen to participate in periodic Innovation Forum, where Big Data, new tools to optimize processes, etc. are discussed.

Main responsibilities:• Validate cost override requests against external (Vendor) or internal (IM) authorization.• Load cost override requests into IM ERP system;• Issue debit notes; create claims by collating all unassigned lines for the respective period.• Request/collect credit notes from the manufacturers;• Daily work with data (pricelists, vendor reports, both internal and external reports etc.).• Conduct open debits conference calls.• Train new associates, improving knowledge of existing associates. • Create and maintain of training documentation.Achievements:• Brought up ideas for optimization of various internal and external processes.• Work closely with IT departments to build and implement important reports, Excel Macros, Access DB.• Regularly discuss best-in-class practices aimed at answering technical questions.• Pointing out what and how can be improved.• Ensure stable and smooth onboarding in my area of expertise.• Proactively take the initiative to support the Team Leader in meeting the team’s objectives.

Software Support Engineer/Queue Monitor/Team Lead - HPE LoadRunner, Performance Center and Network Virtualization, HPE Project Portfolio ManagementMain responsibilities:• Maintain technical contact with the customers via phone and email.• Resolve the assigned tickets; technical troubleshooting.• Participate in live sharing screen sessions and conference calls.• Reproduce issues in virtual environments. Achievements:• Chosen to participate in the Talent Development Program “Key People”.• Most frequently received grade in customers’ surveys: 5 out of 5.• Distribute the team’s workload for over 20 employees based in Bulgaria and worldwide.• Mentor new team members.Skills:• Experience with protocols: GUI (SAP, Citrix, TruClient etc.), Java protocol/applications, .NET, Web HTTP/HTML, Oracle NCA, RDP (Remote Desktop Protocol), RТЕ (Remote Terminal Emulator), LDAP, Web Services, Windows Sockets, Flex, Silverlight etc.

Main responsibilities:• Organizing and carrying out of administrative activities;• Organize and carry out administrative activities.• Translate from and into the English language.• Prepare presentations, training materials and business correspondence.• Participate in workshops and meetings with clients.• Customer support.