Main responsibilities:* Building, packaging and deploying software written on Java, NodeJS or Python.* Creating containers and deploying them on Docker/Kubernetes* Maintaining Kubernetes environments on Azure Cloud and in private datacenter* Creating yaml manifests and helm charts. Deploying microservices on Kubernetes with ArgoCD* Maintaining CI/CD and IaaC based on Azure DevOps, Ansible and Terraform.* Install and configure web servers and load balancers Nginx in particular.* Implement DevSecOps pipelines with security tools * Setting up HA on SQL and No-SQL DB servers, APIs, frontends and others.* Deploying and configuring monitoring/logging/observability stacks with Prometheus, Grafana, Loki, alloy, ELK, etc.* Using virtual infrastructure based on OpenStack* Consulting POs, TLs and other stakeholders* Troubleshoot and debug issues across enironments

Role:Build and operate the environment for our Cloud customers of respective product lines and ensure the delivery according to defined Service Level Agreements. Ensure smooth operations and maximize uptime and performance of Cloud software.Main duties:• Delivery of the SAP cloud Applications as a Service from SAP managed datacenters.• Independent assurance of effective system operations along the software lifecycle (from planning to implementation)• Collaboration with engineering and product management as well as other service groups to ensure usage information (such as incidents, problems...) is considered in new products/releases• Definition of operations model/operational processes and procedures• Automate and streamline operations andprocesses. Help build and maintain tools for deployment,monitoring and operations.• Troubleshoot and resolve issues across dev/stage/prod environments.• Day to day tasks including Terraform, k8s, GitHub Actions, Helm, Splunk Enterprise, Splunk Observability, Cribl, GCP/AWS, scripting, Linux operations

MAIN RESPONSIBILITIES AND DUTIES Role:• Work as part of the team that manages and deliversSoftware Development projects and helps to ensureavailability of key DevOps services.Main duties:• Work collaboratively with Software Development and ITOperations to deploy and operate systems.• Automate and streamline operations andprocesses. Help build and maintain tools for deployment,monitoring and operations.• Troubleshoot and resolve issues across dev/prod environments.• Maintain, upgrade and configure Internal services.

• Deliver 24/7 strategic account support by proactively monitoring, operatingand administrating customer IT Environment to ensure proper operation andavailability• Control and administer hardware and operating software configurations• Maintain and administer BladeSystem C-class 7000/3000 and Synergy blade-system• Administer and support Storage systems and SAN• Supervise all customer solutions in scope• Plan and implement changes accordingly on customer's environment.• Administer, maintain and support Windows Server 2012 R2 / 2016• PowerShell administration and scripting/automation - PowerShell / Bash / Python.• Azure services• VMware vRealize suite - Automation and Orchestrator • Support and maintain Linux and Unix OS.• Configure and manage Virtual Server Infrastructure - Hyper-v / SCVMM and VMware ESXi / vCenter Center• Deploy and manage windows server updates via SCCM and WSUS• Support and administer backup solutions - Veeam B&R and Data Protector• Provide leadership in technical incident and problem management and intheir resolution, working closely with end customers and HPE remote andfield support staff• Provide guidance to L1 technical staff by mentoring and creating SOPs(Standard Operating Procedures)• Develop action plans to investigate and resolve complex issues/problems andclearly communicate these to engineers, customers and/or relevantmanagers• Act as a consultant in the service delivery• Be an active member of the DC Account Team• Support service transitioning and customer service tooling and design• Identify and contribute to projects to improve product support, customersatisfaction and team efficiency• Contribute to the improvement of team performance• Communicate effectively with Technical and Non-Technical stakeholders• Participate/Drive ITIL based change management, problem management,incident management• Develop and grow assigned customer account relationships

IBM SAN switches (Brocade and Cisco)IBM Storwize family and SVC (SAN Volume Controller)• Work Technical Service Requests raised by IBM Clients on IBM Logo products. • Provide remote technical support to clients and IBM onsite technical personnel. • Perform hardware and software problem determination, performance and configuration issues, problem source identification and develop Action Plans to resolve technical problems utilizing a range of tools, techniques, knowledge bases and processes • Provide action plans remotely to clients or to field CE to resolve technical issues• Engage next level of support (Product Engineering Support Team) when appropriate for Service Request escalation and ensure that supporting data / template for escalation has been completed • Maintain and update Service Request documentation and follow up with client until Service Request is closed.• Recommend improvements to Product Quality or technical support tools, procedures or processes• Contributing to high client satisfaction by meeting Contractual Obligations and Customer Expectations

*Essential Functions:Online project management of tracking/wave/ad hoc studies within different accounts.Working on multivendor projects.Survey scheduling, Set-up, Sample specification, Feasibility assessment.Survey Testing, Monitoring, Reporting, Updating, Closure.Communication with LSR-GMI PMs, Sales, Sampling and Other Departments.Handling queries from Panel Care.Internal communication within the Team.Following the updated/revised/new procedures along with questioning/analyzing them in order to provide feedback.*Supervisory Responsibilities:Providing support to the new trainees/PMs. Checking the project/work of the new trainees along with appropriate feedback.Assigning low complexity tasks to new trainees and QA-ing upon completion.Technical assistance with testing new software features etc.Ability to present to groups.

• Fully documented every ticket including all resolution steps and action plans• Accepted, solved and closed the support tickets assigned in a timely manner• Contributed to achieving team’s targets through providing positive and flexible solutions• Ensured full and accurate ticket documentation at all times• Demonstrated strong work ethic and determination• Participated in video sessions with client to acknowledge more information about the issue and to secure faster resolution• Successfully completed desk-specific assignments and took the initiative to complete ad hoc tasks• Collaborated with other team members to ensure delivery of high quality service• Ensured constant self-development using day to day work, web-based trainings and any other available tools• Participated in team sessions to revise feedback received and discuss with the Quality Team how to refine service• Monitored daily development of ticket queues and ensured accomplishment of SLAs• Successfully worked under constant control and demonstrated utilization of best practices in each case• Ensured communication of reports with the team leader• Specialized knowledge of File Server; Windows 8,7, Vista, XP;Linux; MS Office; LAN;VLANIPv4, FTP VMware; Windows 2008 Hyper-V and HP Integrity Virtual Machines; SQL and Oracle databases acquired through my position as an IT business consultant and my educational experience in Technical University of Sofia;Supported products :Hewlett Packard Data ProtectorHewlett Packard Data Protector online extensions-Supported virtual environments -VMware, Windows Hyper-V 2012 R2 and HP Integrity Virtual Machines-Supported databases servers - MySQL, Oracle-Microsoft SharePoint and Microsoft Exchange