Successful delivery of the insurance regulatory program of work - comprised of seven concurrent projects.

With the successful completion of my last appointment at Suncorp, I had the opportunity to take a long-awaited gap year. After a year of travelling the world, I am keen to embark on a new challenge aligned to my strengths, values and priorities. Now, I have the opportunity to share my passion for business transformation, problem solving, team development and stakeholder engagement and management with a new organisation, to continue to learn and grow, while supporting and inspiring others to… Show more With the successful completion of my last appointment at Suncorp, I had the opportunity to take a long-awaited gap year. After a year of travelling the world, I am keen to embark on a new challenge aligned to my strengths, values and priorities. Now, I have the opportunity to share my passion for business transformation, problem solving, team development and stakeholder engagement and management with a new organisation, to continue to learn and grow, while supporting and inspiring others to do the same. Show less

Workforce Systems: Key responsibilities included identifying and implementing a new workforce management system and developing a portfolio of work to optimise and further Suncorp’s workforce flexibility aspirations. A complex technical implementation, the project component of this role required strong negotiating and influencing skills, and acting as an intermediary between a telecoms partner, third party vendors and Suncorp’s business and technology teams.Business Optimisation: Key… Show more Workforce Systems: Key responsibilities included identifying and implementing a new workforce management system and developing a portfolio of work to optimise and further Suncorp’s workforce flexibility aspirations. A complex technical implementation, the project component of this role required strong negotiating and influencing skills, and acting as an intermediary between a telecoms partner, third party vendors and Suncorp’s business and technology teams.Business Optimisation: Key responsibilities included identifying and optimising business process, function and structure for the contact centre business (over 5500 FTE). This role was part of the Group-wide Business Optimisation Program (BIP), partnering with internal and external consultants to drive operational efficiencies and deliver quantifiable benefits. Show less

The Workforce Management team provided high quality strategic workforce management support to meet customer, employee and shareholder objectives. The role ensured adequate resources were aligned to support the demand generated through customer interactions across multiple channels and contact points. Role required a focus on transforming and continuously improving the workforce management function. Lead a team whose focus is to execute a program of work focused on workforce management and… Show more The Workforce Management team provided high quality strategic workforce management support to meet customer, employee and shareholder objectives. The role ensured adequate resources were aligned to support the demand generated through customer interactions across multiple channels and contact points. Role required a focus on transforming and continuously improving the workforce management function. Lead a team whose focus is to execute a program of work focused on workforce management and resource planning across all contact centre functions. Show less

Manager Customer and Channel SupportManager Operations, Personal Customer Sales and ServiceProgram Leader

Supporting the transition of RAMS' back office function to Unisys, responsibilities included all customer contact functions for RAMS Home Loans.

Various roles held at Westpac as part of the commencement of telephone banking services