Launched the first Augmented Reality experience with Google Maps: Live View Walking Navigation

- Media production- Designed, deployed, and managed production services on Azure- IT

- Migrated new acquisitions onto eBay platforms and infrastructure to leverage mature service delivery and platform efficiencies.- Managed operational onboarding of next generation search platform including defining monitoring, establishing support protocols, operations product enhancements, and resiliency plans.- Managed operational onboarding of eBay cloud infrastructure including defining monitoring, runbook creation, creating escalation processes, and operation product enhancements.- Defined Service Catalog for data center and networking services along with related chargeback and consumption models to improve service delivery. - Initiated and drove program for improving global infrastructure service levels for eBay and PayPal customer service organizations resulting in reduced impact due to change, reduced detection time and improved customer satisfaction.

- Provided tactical technical leadership in crisis situations including managing services restoration, executive communication and developing short, mid and long term solutions to mitigate impact for end users.- Evolved incident management within online operations by driving several key cross-division projects which redefined how user impact is determined, improved incident response and resolution times, and reduced the onboarding duration of new services from months to weeks.- Defined and evangelized a formal crisis management process across Microsoft online services which focused on quick identification and mitigation of business impacting events and created a framework for assigning a response profile based on the business impact.- Defined and evangelized the TDO role within Microsoft online operations including accountabilities, standards and measures to ensure effectiveness and consistency across several disparate teams.- Contributed to several internal whitepapers on process evolution and theory of service delivery within online operations.- Modeled a satellite online operations center specifically for Windows Phone 7 services to provide custom SLAs and response profiles.

- Managed Hotmail’s offshore incident management team in India from initial on-boarding to consistently exceeding performance SLAs.- Coordinated the transition of Incident Management from the hybrid FTE/offshore to a central Tier 1 team, saving estimated 2,500 man-hours of work per month.- Lead a team of 5 Technical Duty Officers to provide engineering support in crisis situations to ensure high service reliability and performance. - Prepared and presented monthly service status to operations and development executive management.- Defined monitoring and escalation criteria for all supported services.

- Lead a team of 4 people providing tier 2 support for 10,000+ servers across 12 online services in 4 datacenters.- Responsible for overall service health for 400 million users, managed to 99.82% reliability.- Prepared and presented monthly service status to executive management and development.- Acted as primary point of contact between operations team and development teams to coordinate improvements to reliability and operability of new and existing online services.- Architected and drove development for 1st generation Hotmail incident automation which eliminated 1500 incidents in its first month of operation.- Coordinated and executed datacenter migrations with minimal downtime.- Mentored junior engineers from job-in-jeopardy status to valued employees.- Created and lead a newly formed Incident Engineering v-team.

- Coordinated 4000 node Active Directory migration for 4 live services with no downtime.- Managed corporate IPsec deployment with MSN services to ensure the appropriate balance between security and functionality for 200+ online services.- Responsible for datacenter deployments for MSN Messenger, MSN Calendar and MSNTV.- Coordinated platform integration of Silicon Valley properties with core MSN services.- Scripted new process for backups and backup reporting for Hotmail next-gen storage.- Provided Platform Services representation to MSN groups in Silicon Valley.- Provided coordination with existing and prospective vendors (EMC, HP, Veritas, ADIC, etc).

- Evaluated replacement storage for Hotmail resulting in a 30% saving per user with improved service reliability and scalability.- Represented Hotmail and related properties to external vendors and teams.- Provided architectural consultation to development teams.- Ran weekly architecture reviews to propose, review and approve upcoming service deployment and design changes.

- Built a team of 8 to support the newly deployed Windows infrastructure within the Hotmail services stack.- Designed the hardware architecture for MSN Addressbook (300m users), MSN Invites (20m users) and Hotmail lookup service - all designed for >99.99% uptime.- Reverse engineered an automated deployment method for MSN Passport to be used for mass deployment across Hotmail.- Scripted the automated deployment of MSN Calendar in IIS which served as a template for the migration of Hotmail from UNIX to Windows.

- Partnered with the newly formed MSN Calendar team to design a hardware architecture to support 99.999% uptime 15 million users at 4k TPS using Microsoft SQL Clustering and IIS 5.- Evaluated and tested hardware for vendor selection based on reliability, performance and cost.- Developed a supportability plan for running Microsoft Windows 2000 in a large scale, lights out management, high availability environment.

- Established monitoring and alerting of site uptime.- Developed antispam system for incoming mail services- 24x7 on-call- Ensured 24x7 availability of Linux and Windows hosts

- Manage the Unix hosts for the lab: SunOS, Solaris, Ultrix, HPUX, Linux.- Manage student consultant staff of 25.- Maintain lab services (ftp, http, smtp).- Develop management and automation scripts for the lab and hosts.

- Performed custom development work for customers- Built and repaired PCs, Macs, and printers.- Supported DOS, Windows, Linux, Novell, BSD, IBM OSX, and SCO Unix.