DjDeveloped partnerships with local businesses to secure third party promotions.Provided an elevated customer experience to generate a loyal clientèle.Dedicated to continuously improving sales abilities and product knowledge.Solved unresolved customer issues.Investigated and resolved customer inquiries and complaints in an empathetic manner.Analyzed industry trends and compiled market research data to inform planning and strategy.

Set sales goals and track progress to achieve and exceed quotasAssist customers in selecting a vehicle by asking questions and listening carefully to their responsesExplain product performance, application, and benefits to prospective customersDescribe all optional equipment/products available for customer purchasePerform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehiclesLearn to overcome objections, close sales, and perform all other steps of the sales process in accordance with compan

Set sales goals and track progress to achieve and exceed quotasAssist customers in selecting a vehicle by asking questions and listening carefully to their responsesExplain product performance, application, and benefits to prospective customersDescribe all optional equipment/products available for customer purchasePerform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehiclesLearn to overcome objections, close sales, and perform all other steps of the sales process in accordance with compan

• Supervised a team of an average of 30 employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo.• Strategically managed the daily operations of equipment, scheduling, and rotation of personnel at screening checkpoints.• Regularly coached and developed employees to help them reach their performance goals; leading to the promotion of 10 employees to leadership roles that were under my supervision.• Completed performance reviews for my team of employees twice a year.• Actively engaged in the development of strategic planning initiatives, policies, procedures, workforce planning, and succession planning initiatives to streamline processes.• Developed the protocols involved in the RTTA (Real Time Threat Assessment) program and managed the rollout of the program in Terminals 1 and 3.

• Provided an additional layer of screening of passengers in a high passenger traffic airport by utilizing behavior detection and analysis methods to detect unusual behavior, being aware of security risks, and acting as a team lead to respond to said threats effectively.• Collaborated with local law enforcement, United States Federal Air Marshalls in special detailed missions that involve screening the public at rail and bus terminal points of entry.• Completed administrative tasks such as documenting identified behaviors as the basis for referrals, preparing incident reports when law enforcement is involved, and preparing SPOT related referral reports when a passenger is referred for additional screening.

• Prevented dangerous objects from being transported onto aircrafts by operating screening equipment daily to identify dangerous objects in baggage, cargo, and on passengers. • Regularly maintained focus and awareness while working in a stressful environment which includes noises from: alarms, machinery, and people; crowd distractions, time pressure, and disruptive and angry passengers to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. • Courteously interacted with the public by assisting with general inquiries.

• Responsible for development and management of a staff of 10 employees • Strategically planned weekly staffing schedules that adhered to a strict payroll budget.• Optimized staff productivity by maintaining operations and product knowledge current.• Managed inventory supply and maintained stock availability based on demand.