Pete Basi Email & Phone Number

Experienced I.T professional in Trading IT Desktop Support with a demonstrated history of working in large global financial institutions including Tier 1 Investment Banking and Asset Management. All of which have demanded high levels of service delivery in complex, innovative, fast paced and challenging environments.I have very strong technical knowledge alongside customer-facing expertise and apply this by providing a rapid effective resolution to all problems. I combine strong interpersonal skills with the ability to make decisions, operating efficiently at all levels of the Business and IT.Professional Experience:Market Data including Bloomberg, and Eikon (Desktop\Infrastructure), Project Management, Senior Service Delivery Support, Service Desk, VIP Support, Application Support, Remote Access, OS Platform Migration, Project Management, Vendor Management, ITIL, Incident Management (including Major incident management & reviews), Request Management, Change Management, Service Improvement, Service Transition, Outsourcing, BCP\Disaster Recovery and MIMApplication Skill Set:Desktop Operating Systems (XP, Win7 & 10, MAC OS\), Microsoft Products (O365, MS Teams, MS Exchange, SharePoint, Visio, Cisco and OneDrive for Business), HP Service Manager, SCCM, Reuters Eikon, & Bloomberg Terminal, Microsoft Azure, VDI, Various in-house\vendor, AD administration, Cisco Webex and MS productivity solutions, HP Desktop Hardware, ITIL. CITRIX Workspace, RSA, Yubikey MFA, Systrack, Charles River, PM Tool, Aladdin, Zscaler rollout and support.

Listed skills include Market Data, Trading Systems, Investment Banking, Windows 7, and 16 others.

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  University Of West London

  Business Management (Bsc)