Pete Bober Email & Phone Number

Atlanta, Ga, Us

Knoxville, Tn, Us

Palo Alto, Ca, Us

Upon HP's acquisition of Poly in November, 2022, transitioned to HP to continue leadership of legacy Poly's end user services activities and lead the HP regional workplace technologies for the Americas . Manage outsource support providers to improve delivery of offered services.An active leader in the overall mission of the Region and Site Services (AMS) ensuring anoptimized/balanced program management strategy, successful operation and financialexecution, and realized business outcomes. Owner of the financial management andSLA/KPI standardization to drive consistency across IT operations and new initiatives.Creating strategic and tactical operations and resource plans, goals, and priorities for theorganization based on business and IT roadmap and functional objectives.

Santa Cruz, California, Us

Recruited to:• Keep internal customers (employees) delighted with IT technical support that resolves their issues quickly and on the first call via the IT Service Desk for all IT needs from hardware to accessories to software. • Manage multiple end user support teams across the globe restoring and repairing individually reported issues within established SLAs in every corporate location. • Implement modern IT Service Desk processes to improve experiences and drive the infrastructure needed to support growth and scale in the years to come. • Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers and management• Measure what matters through a comprehensive set of targeted KPIs. • Vigilantly defend the technical security posture by partnering closely with the Poly Security Office on programs and process enforcement.

Greater New York City, Ny, Us

Recruited to IT managed services organization to architect, build, and direct ERP service offerings across Coca-Cola’s largest North American bottlers. Developed and enhanced the Center of Excellence to provide support (application and technical) for ~20,000 North American end users. Created a CPG line of business to capture IT managed services throughout North America.Created and implemented an ERP shared services model and offering including first and second line of support, consulting, and training.Accountable for all financial P&L relative to ERP offering within the organiztion.Delivered over $20m in annual recurring revenue within 18 months.Managed all resources providing ERP services including recruitment, hiring, administration, and continuous improvement.

Atlanta, Georgia, Us

Developed Center of Excellence and provided leadership for CONA Solution and directed the planning, design, implementation, capability development, delivery, and continuous improvement of application support services, including: Incident management, Problem management, Service management, Global labor arbitrage and partner relationships, and Supporting process and knowledge management functions. Accountable for the integrity, stability, and control of the production application environment. Directed a global team accountable for client engagement for operations which includes business client relationship management, critical business function and pre-flight testing, pre-Release, and escalation management for identified solution suites. Leveraged vendor relationships for provisioning Incident, Problem and Service Management delivery to CONA. Lead Service Management Center of Excellence (CoE) for Coca-Cola North America Operations. Customized and delivered key monthly business metrics to senior level client leadership showing joint business and IT Operational Excellence statistics and KBIs.

Atlanta, Ga, Us

Delivered global senior leadership for SAP to users across The Coca-Cola Company. Developed and lead the architecture, planning, development, execution, and continuous improvement of application support Center of Excellence, globally, including all ITSM activities. Developed internal and external partner relationships and supporting process and knowledge management functions. Led a global team of Solution Quality Managers (SQM) and owned client engagement for operations which includes business client relationship management, critical business function and high-risk testing, pre-Release, and escalation management for identified SAP solution suites. Managed all operational facets of vendor relationship for provisioning Incident, Problem and Service Management delivery to The Coca-Cola Company. Continuously improved and delivered business metrics to client leadership demonstrating business and IT Operational Excellence metrics and key business indicators. Led a global team for early adoption M&A activities to assess potential acquisition ERP systems for retention, interface, and/or transition to Coca-Cola ERP standards.