Help manage the Express Access Ambassador program at the Columbus Crew. Express Access allows fans to pair tickets with Wicket's facial authentication software to reach their destination more quickly and efficiently. Ambassadors work with the software at interior and exterior entry points by promoting enrollment to fans and striving to give them the best experience. Ambassadors also assist with setting up and taking down equipment before and after games.My responsibilities as a manager… Show more Help manage the Express Access Ambassador program at the Columbus Crew. Express Access allows fans to pair tickets with Wicket's facial authentication software to reach their destination more quickly and efficiently. Ambassadors work with the software at interior and exterior entry points by promoting enrollment to fans and striving to give them the best experience. Ambassadors also assist with setting up and taking down equipment before and after games.My responsibilities as a manager have consisted of the following:• Interviewing and hiring over 15 employees to work the 2021, 2022, 2023, and 2024 seasons.• Creating flyers and other marketing materials to advertise the job opportunity.• Forming a training program and SOP document to prepare new ambassadors.• Maintaining a roster and generating work schedules.• Answering questions quickly or directing requests to someone within the organization.• Fostering a team environment by allowing ambassadors to work together.• Promoting exceptional customer service and serving as an example for others to emulate.• Ensuring a safe setting for all people (fans and staff members). Show less