Pete Cassi

Pete Cassi Email and Phone Number

Self Employed Contact Center Leader @ Self Employed
california, united states
Pete Cassi's Location
Charlotte Metro, United States
Pete Cassi's Contact Details
About Pete Cassi

Dynamic senior services leader with strong business and financial acumen in leading business operations for contact center firms, driving consistent profits by leveraging strategic solutions to aggressively penetrate and expand key markets. Successful at realigning and turning around under performing organizations to consistently achieve profitable growth across national markets. Adept leader, change manager and personnel developer, achieving cohesive results-based teams performing above individual levels, while competitively positioning firms for market dominance.Specialties:* LEADERSHIP (facts-based decisions, Six Sigma discipline)* CALL CENTER OPERATIONS (inbound/outbound/sales/customer retention)* PERFORMANCE EXCELLENCE (metrics/service level and performance management)* BUSINESS PROCESS IMPROVEMENT (design and improve to ‘best in class’ customer focused interaction : online, offline, IVR, fax, web collaboration).

Pete Cassi's Current Company Details
Self Employed

Self Employed

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Self Employed Contact Center Leader
california, united states
Website:
terrydorndesigns.com
Employees:
1234
Pete Cassi Work Experience Details
  • Self Employed
    Dynamic Leader, Strategist, Coach, Trainer ~ Expertise In Contact Centers And Process Improvement
    Self Employed Sep 2011 - Present
    Wilkesboro Nc
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  • Self Employed
    Contact Center Manager, Piedmont Advanatge Credit Union
    Self Employed Apr 2017 - May 2018
    Greensboro/Winston-Salem, North Carolina Area
  • Self Employed
    Senior Consultant, Thoughtburst Inc
    Self Employed Oct 2014 - Jul 2015
    Carmel In
  • Self Employed
    Contact Center Business Analyst And Program Manager, Bank Of America
    Self Employed Apr 2012 - Oct 2014
    Charlotte Nc
  • Self Employed
    Contact Center Division Manager, Axa Equitable
    Self Employed Sep 2011 - Apr 2012
    Charlotte Nc
  • Compucredit Holdings Llc, Wilkesboro Nc
    Site Director
    Compucredit Holdings Llc, Wilkesboro Nc May 2005 - Sep 2011
    Wilkesboro Nc
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  • Citicards N.A. - Sears, Philadelphia Pa
    Site Director
    Citicards N.A. - Sears, Philadelphia Pa Feb 2002 - May 2005
    Philadelphia Pa
    View
  • Sears, Roebuck And Co.
    Operations Manager
    Sears, Roebuck And Co. Feb 1998 - Feb 2002
    Philadelphia Pa
    View
  • Us Army
    Director, Vietnamese Commando Compensation Commission
    Us Army Jul 1997 - Feb 1998
    Dept Of The Army, Dept Of Defense, Washington Dc
    View
  • Us Army
    Project Manager, Under Secretary Of The Army
    Us Army Jul 1996 - Jul 1997
    Dept Of The Army, Dept Of Defense, Washington Dc
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  • Us Army
    Project Manager, Commission On Roles And Missions
    Us Army Jul 1994 - Jul 1996
    Dept Of The Army, Dept Of Defense, Washington Dc
    View

Pete Cassi Skills

Call Center Compliance Leadership Development Performance Management Relationship Management Team Building Operations Management Employee Relations Turn Around Management Thrive In Deadline Driven Environments Strategic Planning Business Process Improvement Six Sigma Cross Functional Team Leadership Business Analysis Quality Assurance Strategy Empowerment Training Recruiting Team Leadership Team Management Leadership Crm Call Centers Credit

Pete Cassi Education Details

Frequently Asked Questions about Pete Cassi

What company does Pete Cassi work for?

Pete Cassi works for Self Employed

What is Pete Cassi's role at the current company?

Pete Cassi's current role is Self Employed Contact Center Leader.

What is Pete Cassi's email address?

Pete Cassi's email address is pe****@****hoo.com

What is Pete Cassi's direct phone number?

Pete Cassi's direct phone number is +154022*****

What schools did Pete Cassi attend?

Pete Cassi attended Shippensburg University Of Pennsylvania, New York University - Tandon School Of Engineering, The United States Army War College, Six Sigma.

What skills is Pete Cassi known for?

Pete Cassi has skills like Call Center, Compliance, Leadership Development, Performance Management, Relationship Management, Team Building, Operations Management, Employee Relations, Turn Around Management, Thrive In Deadline Driven Environments, Strategic Planning, Business Process Improvement.

Who are Pete Cassi's colleagues?

Pete Cassi's colleagues are Jackline Rukungu, Michelle Vautour, Matseliso Matsaba, Elay Mal, Doniven Demmert, James Mboya, Md.mahbub Alam.

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