Pete Centeno Email & Phone Number

Ripon, Ca, Us

Ceres, Ca, Us

Spearheads overall market management and successful integration and partnership with all of Brink’s product lines, driving efficiency, cost savings, and growth. Works diligently to identify market opportunities, execute competitive analysis, and develop new products for launch, capture, and enhance market positioning and revenue. Oversees, manages, and trains a team of 21, serving as a front-line representative and go-to resource on customer service, employee relations, and staff development.- Established a ranking of 7 within the company for profitability and customer acquisition.- Developed A3’s utilizing the LEAN process to restructure the facility and drive growth.- Employed expertise in Microsoft Teams to develop a solidified position network for meetings within WebEx.

Hanford, California

Provided oversight and management to a cross-functional team of seven and handled all aspects of compliance, financial statements, policy and procedure recommendations, and providing leadership and strategic direction to senior management. Held accountability for writing reports and analyzing customer service, developing feedback and complaints procedures to elevate the customer service function.- Significantly reduced staff expenditures by providing adequate staff training and enhancing operational knowledge.- Maintained a 98% satisfaction rating by surveying the bank’s need for internal and external factors of compliance.

Porterville, Ca

Delivered a personalized experience to bank customers, assisting with processing transactions, answering questions, and directing clients to the proper channels for a broad range of financial services. Fostered and maintained a collaborative, sales-driven environment and conducted thorough analysis of financial, credit data, and information to mitigate risk and provide sound advice to customers.- Achieved 100% pass rates of internal audits by ensuring adherence to internal policies and procedures.- Credited with achieving a 23% increase in customer retention.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma