PROFESSIONAL EXPERIENCEManager, Information Systems (2006 - 2016)Oversee End User Computing (EUC) and Consultant Service Delivery with teams ranging in size from 15 to 30 members. Service Delivery Operations includes Incident Management, Request Intake, Project Rollouts and all customer facing activity associated with hardware and PC-based software. EUC includes Troubleshooting, Repair and Support of all computing end-point devices. Routinely plan, budget and manage Capital ($750,000 to $1.5 million) and Operating expense ($5 to $6 million) spend for Information Systems cost center accountabilities.SELECTED ACCOMPLISHMENTS:• Successfully negotiated Managed Print Services contract, saving 25% – 40% in toner consumable operating expense dollar costs (forecast ~$300,000 + savings in 2017) with potential to improve device optimization and minimize paper usage. • Converted PC and Laptop assets from manual to automated inventory system using existing applications, systems and tools increasing accuracy and decreasing EUC time spent creating/updating over 6500 asset records. • Leader of VCS guiding and work product delivery team tasked with rolling out a secure two-way patient care messaging solution removing potential organizational security and privacy risks.• Member of VDI guiding team responsible for removing barriers for the implementation team. Desktop virtualization will extend the life of existing hardware, reduce the frequency of replacement and associated cost of ownership.

INFORMATION TECHNOLOGY LEADERHighly effective communicator with outstanding customer relationship skills and the ability to foster a team-oriented culture of service. Recognized for utilizing innovative, flexible approaches to direct complex projects. Built technical skills from the ground up and advanced by consistently achieving goals in support of the business. Committed to identifying and implementing process improvements that increase efficiency and reduce costs.