Enable HOA management clients sustain well-run communities by executing the policies of the HOA and mediating relationships as needed. Conduct monthly violation walk throughs and prepare courtesy notices, clarify rules and regulations, levy fees, and mediate conflicts between owners and the Association to develop a culture of satisfaction within the community. Assess the financial condition of the HOA by preparing reserve studies with annual budgets and advise the Board of Directors on process improvement strategies.

Facilitated travel documents for clients traveling abroad to ensure items met departure dates. Navigated clients through expedited applications processes, advised on key travel dates, and liaised with federal passport offices to promote an effective turnaround time. Trained a team of account specialists to promote a customer-focused atmosphere and developed new lines of business through sales presentations.Facilitated sales presentations utilizing Skype, PowerPoint, Webex, and other softwareTrain all new employees

Drove operations for a professional management company specializing in condominium, homeowner and property owner association management, including marketing of services at various tradeshows, festivals and local communities. Led By-Law compliance matters, advised Board of Directors of 5 Associations on current issues, and prepared and tracked invoices to ensure timely payment.