Pete Gutteridge-Paye Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Birmingham, United Kingdom

Member of the Senior Leadership Team leading a professional team of HR, Facilities and Finance Professionals. Utilising a blend of digital transformation and change management to enhance services and deliver the world of tomorrow, today.

Birmingham, United Kingdom

Worked closely with Accenture UK to implement Oracle Taleo Recruitment and Onboarding including Social Sourcing, Analytics and CX. Creating a positive candidate experience whilst adopting and taking advantage of modern best practices. Taking West Midlands Police from a spreadsheet and paper application system to a connected solution sharing data and insights with Core HCM and downstream systems which helped to turn around the onboarding for police officers to ensure a hire ready candidate experience. Key achievements:Create a digital candidate application processEnhance and transform the candidate experienceShift all outbound communications to the Taleo system to create a Candidate Relationship OverviewShift all inbound communication to align to the internal CX system to manage all customer contact creating a analytical and satisfaction rating for all contactReduce time to hire from 180 days to 90 days including vetting and candidate notice periodIncrease candidate satisfaction from unmeasured to 85%Build internal relations and governance to create accountability to the resourcing strategy and system drivers for performanceRe launch the West Midlands Police external career site to a modern best practice platform assisting to the force to gain Disability Confident Employer statusReduce internal interactions and failures to process candidates hire requirements and assets through onboarding tasks and SLAs

Birmingham, United Kingdom

Head of Recruitment and member of Shared Services Senior Leadership Team for the second biggest force in UK. Including Police Staff / Police Officer attraction, sourcing and onboarding. Lead for introduction and design of Oracle Taleo (Applicant, Talent and Acquisition Cloud) embedding new ways of working into the team with the use of technology and data driven insights.Delivery and configuration of a new Talent Acquisition system, Oracle Talent Acquisition Cloud (OTAC) in to the business to deliver benefits and efficiencies alongside a Next Generation Enabling Services project. OTAC is transforming the way that West Midlands Police interact and acquire new talent. I have led theDesign, configuration and implementation of the OTAC Recruitment project.Business Readiness project management for the recruitment team and key stakeholdersSystem build to enhance the recruitment & onboarding functions to deliver autonomous transactionsEnsure that all human resources are free to add value to all recruitment activity whilst enhancing the customer experience.

Birmingham, United Kingdom

Workforce Strategy and Development for West Midlands Police Force Contact. -Advertise and Market current recruitment needs and vacancies-Manage paper sift, assessment centre, interview and contract offers-Design and deliver induction training for all new starters to Force Contact-Design and delivery of quarterly and monthly training days for all staff-Design and delivery of Leadership bespoke training and coaching-Internal intranet update for knowledge refreshers and training needs-Link in with key stakeholders to facilitate guest speakers to training days-Training and Development link to ensure efficient use of trainers and courses-Design and communicate the training curriculum for the year, following policing priorities -Internal development for internal transfers for staff and supervision-Coach and develop new managers-Force lead for scheduled response (diary system) working in collaboration with local teams-Working closely with Resource Management Team to ensure Workforce Strategy is implemented-Motivate staff to deliver a service to be proud of that protects the public and delivers excellence-Support staff that are transferring in the department for personnel or welfare reasons-Lead for Organisational Change in relation to THRIVE+ Risk Assessment training and understanding customer need-Diamond Award Winner 2015 - Excellence in Service Delivery-Member of the Chartered Management Institute-Foundation for Senior Leaders Course - College of Policing-Dementia Friend Champion

• Creation of a delivery plan• Meetings / Negotiations with stakeholders• Development and Creation of Performance Document• Development and Creation of DMM document• Proactive Health Checks across Contact Centres• Collaboration work with other agencies and forces• Design and deliver briefings to staff• Amend Policies to include Force Contact or enhance service levels• Support and brief the Command Team• Work with staff groups to enhance working practices• Manipulate and interrogate systems• Training• Bespoke training around disability (from design to implementation

Various Around The West Midlands

JOB ROLE• Management and deployment of police resources to emergency calls for service• Prioritising incidents to deploy the correct resource • Management of major incidents and initial resource deployment• Answer overflow 999 calls to allow force targets to be met• Deployment of specialist resources i.e Scenes of crime, firearms and force helicopter• Use of Command and Control and Police Systems KEY ACHEIVEMENTS• Provided a reliable and efficient service to the public and staff of West Midlands Police• Successfully trained and monitored new staff members into the above role• Managed IT systems and kept personnel pages up to date and sanitised• Consistently aware and followed the Data Protection Act• Received numerous letters of appreciation from colleagues and management• As a senior member of staff I have sat on many forums and working teams to improve processes• Taken the lead on the changing face of Contact Management within the Contact Centre whilst West Midlands Police go through the biggest change in its history• Key member of staff on call to provide silver and gold control supervision, control rooms providing senior decision on major incidents and disasters• Command and Control supervisor and trainer for West Midlands Police

Brindley Place, Birmingham

JOB ROLE• Manage and supervise new colleagues in their first two weeks of employment• Deliver training in all computer systems needed to effectively deliver the service expected by the business and customer• Deliver training in all soft skills such as customer service and assertiveness amongst others• Monitor staff as they take first calls from the public and develop their skills until ready to be released to a team leader in the call centre• Re assess staff that are not meeting Key Performance Targets• Assess staff that are not meeting KPI's and start capability procedures in keeping with terms and conditions of employment KEY ACHEIVEMENTS• Successfully train and monitor in excess of 400 new members of staff as the call centre was established• Part of a team to establish and maintain a software package providing a Knowledge Base for staff• Establish a shadowing system for senior members of staff to be seconded to the training department to allow better interaction with new colleagues• Exceed staffing retention levels through training period and beyond• Introduce flexible learning for temporary staff to be trained at hours around there day jobs but still efficient for the company• Write and publish lesson notes for new systems and methods of working to be delivered to all staff via training days or e-learning• High level of staff returning to duties after capability procedure had been initialised due to intensive one on one refresher training

Master Of Arts - Ma, Managing And Leading People, Merit

Gcse, A. Level

Flute, Clarinet And Music Theory

Post Graduate Certificate, Managing And Leading People, Merit

Post Graduate Diploma, Managing And Leading People, Merit

Nvq Level 2, Diversity And Inclusion, Pass