An experienced Business Process Co-ordinator / Invoice Co-ordinator, currently responsible for the day to day management of a team of 6 Administrators. Ensures the accuracy of the invoicing process and the completeness of the issued supporting information, produced within established SLAs.Also responsible for managing customer queries regarding invoices, which can include challenges to particular charges and advice on re-calculating / validating amendments.Key Strengths • Communicates with a wide range of stakeholders, both internally and externally.• Team Management and motivation.• Provision of consistently high standards of Customer Service. • Data Analysis Skills.• Objective and impartial.• Query investigation and resolution.• Proficient in a variety of systems and types of software e.g. MS Excel, MS Access & SAP based UK_Link.
Listed skills include Data Analysis, Communication Skills, Customer Service, Team Management, and 2 others.