Pete Hamlin Email & Phone Number

Charlotte, NC, US

• Led the delivery of Business Intelligence and reporting deliverables, reporting to the C-suite.
• Managed a multidisciplinary team of developers, engineers, analysts, and data scientists.
• Developed actionable insights through standard reporting, visualizations, and ad hoc analyses.
• Created comprehensive COVID-19 response metrics and dashboards, illustrating the pandemic's impact on business and client operations.
• Implemented CallMiner speech analytics to identify patterns in patient and call center behavior.
• Consolidated 19 reporting systems into a Snowflake data warehouse, improving KPI accessibility.

Moline, IL, US

• Directed strategic planning for corporate development priorities, reporting to the C-suite.
• Managed a team of project managers, SDLC Manager, and Information Architect.
• Consolidated Reporting Services and Data Development teams, enhancing collaboration.
• Developed HIPAA compliance programs using SQL logic.
• Launched "Patient Concierge," securing a $5M contract.
• Integrated audio transcription, redaction, and speech analytics solutions within three months.

Moline, IL, US

• Established and led the Reporting Services team, consolidating analytics and data functions.
• Created standard operating procedures for corporate reporting, ensuring consistency and reliability.
• Migrated the reporting platform to Microsoft SQL Server Reporting Services (SSRS), automating client-facing reports and reducing preparation time from 15-20 hours per month to seconds.
• Developed the first central Data Repository, managing data definition, mining, population, and validation.
• Built the Reporting Services team from within Avadyne, leveraging existing resources to maximize efficiency despite budget constraints.
• Fostered adoption of the new reporting platform through relationship building and reliability, achieving a 99.9% uptime and widespread organizational use.

Moline, IL, US

• Implemented an integrated workflow solution for the Insurance Collection outsourcing program.
• Targeted and removed overburden on a proprietary reporting platform, reducing reporting failures by over 25%.
• Organized and documented proprietary reporting, increasing visibility and stakeholder understanding of reporting and analytic definitions.
• Standardized configurations for proprietary reporting and instituted a change management process for reporting.
• Added reporting components to the corporate roadmap for strategic tracking.

Moline, IL, US

• Served as Account Manager for multiple key customers, increasing overall client satisfaction.
• Advocated for and hired the first Account Managers at Avadyne, enhancing client services.
• Implemented a centralized status monitor for hosted clients, significantly reducing file processing and application monitoring efforts.
• Established departmental standard operating procedures.
• Added 24x7 on-call client services, improving emergency client and operations escalation coverage.

Moline, IL, US

• Managed implementations for revenue cycle workflow technology solutions for medium to large-sized hospitals, including Denial, Accounts Receivable FollowUp and Patient Access products
• Implemented and enhanced departmental implementation project plans
• Coordinated multiple implementations and deployments simultaneously across different regions of the US
• Provided onsite client training for Patient Financial Services and Patient Access teams

• Successfully led ProfitLine’s first full-service implementation for a $10 billion Fortune 500 company, setting a standard for future implementations.
• Recovered $60,000 per month in gross revenue by effectively interfacing with business partners and internal leaders to navigate and resolve project challenges.
• Averted potential service disruptions for enterprise clients by meticulously tracking and auditing AGILE software development change requests.
• Enhanced cross-functional efficiency by delivering targeted inter-departmental training sessions, reducing client problem resolution times and addressing critical knowledge gaps.

New York, NY, US

Parsippany, New Jersey, US

Gaithersburg, MD, US

New York, US