Pete Hamlin Email & Phone Number

Poway, Ca, Us

Charlotte, Nc, Us

• Led the delivery of Business Intelligence and reporting deliverables, reporting to the C-suite.• Managed a multidisciplinary team of developers, engineers, analysts, and data scientists.• Developed actionable insights through standard reporting, visualizations, and ad hoc analyses.• Created comprehensive COVID-19 response metrics and dashboards, illustrating the pandemic's impact on business and client operations.• Implemented CallMiner speech analytics to identify patterns in patient and call center behavior.• Consolidated 19 reporting systems into a Snowflake data warehouse, improving KPI accessibility.• Negotiated a contract with Sigma Computing, reducing annual vendor spend from $150K to $65K.• Automated the profitability report preparation process, cutting time from 1-2 days per month to seconds.

Moline, Il, Us

• Directed strategic planning for corporate development priorities, reporting to the C-suite.• Managed a team of project managers, SDLC Manager, and Information Architect.• Consolidated Reporting Services and Data Development teams, enhancing collaboration.• Developed HIPAA compliance programs using SQL logic.• Launched "Patient Concierge," securing a $5M contract.• Integrated audio transcription, redaction, and speech analytics solutions within three months.• Created "ePFX score" reporting, measuring the impact on patient financial experience using KPIs from the healthcare revenue cycle.

Moline, Il, Us

• Established and led the Reporting Services team, consolidating analytics and data functions.• Created standard operating procedures for corporate reporting, ensuring consistency and reliability.• Migrated the reporting platform to Microsoft SQL Server Reporting Services (SSRS), automating client-facing reports and reducing preparation time from 15-20 hours per month to seconds.• Developed the first central Data Repository, managing data definition, mining, population, and validation.• Built the Reporting Services team from within Avadyne, leveraging existing resources to maximize efficiency despite budget constraints.• Fostered adoption of the new reporting platform through relationship building and reliability, achieving a 99.9% uptime and widespread organizational use.

Moline, Il, Us

• Implemented an integrated workflow solution for the Insurance Collection outsourcing program.• Targeted and removed overburden on a proprietary reporting platform, reducing reporting failures by over 25%.• Organized and documented proprietary reporting, increasing visibility and stakeholder understanding of reporting and analytic definitions.• Standardized configurations for proprietary reporting and instituted a change management process for reporting.• Added reporting components to the corporate roadmap for strategic tracking.

Moline, Il, Us

• Served as Account Manager for multiple key customers, increasing overall client satisfaction.• Advocated for and hired the first Account Managers at Avadyne, enhancing client services.• Implemented a centralized status monitor for hosted clients, significantly reducing file processing and application monitoring efforts.• Established departmental standard operating procedures.• Added 24x7 on-call client services, improving emergency client and operations escalation coverage.

Moline, Il, Us

• Managed implementations for revenue cycle workflow technology solutions for medium to large-sized hospitals, including Denial, Accounts Receivable FollowUp and Patient Access products• Implemented and enhanced departmental implementation project plans• Coordinated multiple implementations and deployments simultaneously across different regions of the US• Provided onsite client training for Patient Financial Services and Patient Access teams

• Successfully led ProfitLine’s first full-service implementation for a $10 billion Fortune 500 company, setting a standard for future implementations.• Recovered $60,000 per month in gross revenue by effectively interfacing with business partners and internal leaders to navigate and resolve project challenges.• Averted potential service disruptions for enterprise clients by meticulously tracking and auditing AGILE software development change requests.• Enhanced cross-functional efficiency by delivering targeted inter-departmental training sessions, reducing client problem resolution times and addressing critical knowledge gaps.

New York, Ny, Us

Parsippany, New Jersey, Us

Gaithersburg, Md, Us

New York, Us