Pete Hoffman Email and Phone Number

• Develop Statement of Work documents that outlines the scope, timeline, and cost of a project based on the clients’ specifications. • Lead and oversee key operations-related projects, ensuring timely delivery and successful implementation of process enhancements. • Provide management oversight and direction for projects and programs, ensuring customer expectations and business objectives are met. • Identify and analyze existing business processes to streamline operations and… Show more • Develop Statement of Work documents that outlines the scope, timeline, and cost of a project based on the clients’ specifications. • Lead and oversee key operations-related projects, ensuring timely delivery and successful implementation of process enhancements. • Provide management oversight and direction for projects and programs, ensuring customer expectations and business objectives are met. • Identify and analyze existing business processes to streamline operations and enhance overall efficiency. • Develop and maintain effective communication channels to ensure information flow across all departments. • Manage and document all levels of communication and activities through MicroSoft Azure and Jira applications. • Manage Support Services deliverables to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Maintain operational backlog and tracking of active initiatives. Show less

o Teamed with FAA engineers and field technicians to resolve highly complex issues in a timely fashion.o Mentored NOCC Personnel to facilitate learning, technical direction, and the flow of operations.o Analyzed Network events and created Plan of Actions for resolution.o Scheduled, tracked, and performed maintenance on equipment and services.o Supported on-call responsibilities and worked after-hours as required.o Created detailed documentation for technical and training… Show more o Teamed with FAA engineers and field technicians to resolve highly complex issues in a timely fashion.o Mentored NOCC Personnel to facilitate learning, technical direction, and the flow of operations.o Analyzed Network events and created Plan of Actions for resolution.o Scheduled, tracked, and performed maintenance on equipment and services.o Supported on-call responsibilities and worked after-hours as required.o Created detailed documentation for technical and training purposes. Show less

o Worked with Commercial and Government Sales, System Engineers, and Professional Services teams to build customized training programs, customer expectations, and streamlined processes to improve consistency and efficiency of project deliverables. o Deliver documents that outlines the scope, timeline, and cost of a customized training project based on the clients’ specifications. o Managed a team of remote technical trainers responsible for delivering software and product training for… Show more o Worked with Commercial and Government Sales, System Engineers, and Professional Services teams to build customized training programs, customer expectations, and streamlined processes to improve consistency and efficiency of project deliverables. o Deliver documents that outlines the scope, timeline, and cost of a customized training project based on the clients’ specifications. o Managed a team of remote technical trainers responsible for delivering software and product training for both internal and external customers. o Managed project plans to meet customer expectations. o Drove innovation, growth, quality, and best practice processes to meet customer and competitive needs including productization of new service offerings. o Oversaw Managed services/Contracted Instructors to ensure all deliverables were met. o Provided counseling and mentoring to employees for personal and professional growth. Show less

o Delivered highly technical product training to customers for Optical and Ethernet systems.o Designed and Installed lab equipment for complete systems for layer 1 and layer 2.o Instructed students how to troubleshoot networks, to include complete system testing with various test sets.o Maintained lab databases to ensure accuracy of our documentation used during customer training.