Summary of Qualifications• Accomplished IT professional with over 25 years of experience in end-user support, IT operations, engineering, cybersecurity, and training.• Experienced in IT instruction, including course development & preparation and class instruction. 19 years of adjunct training experience at a local career college.• Excel at assessing student competencies and mentoring students one-on-one to achieve maximum learning potential.• Collaborated with vendors on online training to assess training effectiveness, content, and made recommendations to improve course material.• Excellent communication skills with all layers of management and customers, communicating solutions and strategies to maximize operation efficiencies.• Continuously updated IT skills through upgrading of industry recognized certifications and membership in IT professional organizations.• Effective leadership skills demonstrated in guiding a Messaging Operations team of 12 to meet organization goals.