Pete Lammers Email & Phone Number

Jackson, Michigan Area

Jackson, Michigan Area

Manage aluminum plate and cold finished bar inventory for 60 plus facilities throughout the Midwest and Florida.Negotiate pricing with some of the world’s largest domestic and import aluminum suppliers to arrange for the lowest cost material sourcing.Forecast sales and purchase over $3,000,000 of inventory monthly.Work closely with sales agents to provide top level support and exceed every customer’s expectations.

- Inside point of contact, acting as sales person and trusted advisor for customers.- Generate $100,000 to $200,000 in sales weekly through telephone, email, and fax orders.- Handle 100+ contacts a day for quotes, orders and general metal inquiries.

- Worked as a Project Manager and Client Interface Manager on the GM CARS team supporting the marketing customer service centers that handled over 30,000 inbound contacts weekly.- Interfaced closely with Buick and GMC marketing teams to deliver necessary product, promotion, incentive, or general information to the call center teams.- Lead both large and small scale projects for clients with the goal of enhancing the customer call center experience.- Created and delivered client reports that included call metrics, promotion results, voice of the customer analysis, and key project updates.- Managed the outbound calling efforts for the GM Marketing Assistance Centers. This includes projects that contacted new customers welcoming them into their vehicle, information gathering projects to assist in new technologies, and recall information projects, among many others.

- Assisted in developement and maintenance of a data base of 10,000+ documents for use by call center agents globally.- Examined current processes and helped to develop more efficient ways to handle everyday business.

Bachelors, Marketing

Bachelor Of Business Administration (B.B.A.), Marketing

Education record