Pete Lowe Email & Phone Number

Virginia Beach, Va, Us

Boca Raton, Florida, Us

Dallas, Tx, Us

• Manage a team of 30 employees which includes team leads and their employees.• The team is responsible for reviewing and researching repurchase and make whole claims for reverse mortgages in accordance with company, investor, and HUD guidelines.• Compose written documentation to be sent to investors regarding Repurchase/Make Whole requests.• Review investor rebuttal responses to determine the merit of their appeals and follow-up with investor rebuttals as warranted.

• Managed the Loss Mitigation Retention department of 70 employees which included team leads and their loss mitigation officers. • The team reviewed borrower response packages to determine eligibility for repayment plan, forbearance or loan modifications based on client guidelines. • Facilitated implementation of company disaster forbearance and post forbearance solutions.• Partnered with client to implement a non-delegated modification program to increase customer eligibility.• Responsible for maintaining performance in retention department area after implementation of new servicing platform.• Facilitated complete overhaul of the end-to-end process in retention the loss mitigation department.• Implemented automation and process improvement resulting in record volume of loan modifications.• Process improvements drove the company’s modification volume to increase by 50% in comparison to prior year.

• Managed a team of 225 employees which included team leads and their employees.• The team was responsible for calling on all stages of Fannie Mae delinquent mortgage loans.• Developed performance reporting that was used to track and monitor daily and monthly delinquency results.• Analyzed and updated several of the current dialing strategies resulting in a more efficient workforce.• Created process that was used to determine goals, incentives and yearly employee reviews used for ratings.• Managed and tested the implementation of the CFPB mandated Single Point of Contact (SPOC).• Designed and implemented an updated incentive program for department employees.

Saint Paul, Mn, Us

• Managed a team of 85 employees which included supervisors and their Single Point of Contact employees.• Set monthly delinquency goals for supervisors and their employees.• Acted as company liaison for foreclosure mediations. • Reviewed and responded to all internal and external audit findings.• Followed up with internal business partners on all escalated corporate complaints. • Handled all HR related issues for the site including terminations and interviewing. • Worked with training business partners to improve new hire and supervisor development training.

Saint Paul, Mn, Us

• Managed a team of 15 loss mitigation officers that were responsible for determining borrower eligibility for client modification programs.• Assisted IT in system testing and development for internal loan modification system.• Assisted in developing and designing reporting standards for new loss mitigation department.• Ensured quality control, quality assurance and compliance items were addressed daily.• Provided real time coaching to employees on a regular basis.

Saint Paul, Mn, Us

• Managed a team of 15 collection agents responsible for ensuring the team met monthly delinquency goals.• Performed quality assurance reviews to ensure compliance of state, federal and client expectations.• Coached and developed staff to ensure they were meeting daily and monthly goal expectations.• Assisted in mediation meetings with the Tribal Courts.• Conducted field visits to establish contact on delinquent mortgages.• Submitted loans for legal review and/or repossession. • Responsible for rendering a decision on loan payment deferrals, extensions, modifications and charge offs.