Information Technology, Customer Loyalty, Business - to - Business (B2B), Customer Relationship Management (CRM)

Fyllo has acquired DataOwl, a company offering marketing and loyalty tools for cannabis retailers.Fyllo said it already works with 320 cannabis retailers across 25 states (plus Puerto Rico and Jamaica). According to Chief Marketing Officer Conrad Lisco, this acquisition allows the company to offer the industry’s “first end-to-end marketing solution,” combining consumer data, digital advertising, regulatory compliance (thanks to Fyllo’s acquisition of CannaRegs last year) and, through DataOwl, CRM and loyalty tied into a business’ point-of-sale system.

Cannabis Engagement Software. CannaTech CRM that believes in three core principles for our team members and products: practical, efficient and effective.DataOwl LLC is a US based software company that specializes in developing CRM and business operating solutions for cannabis dispensaries. Our platform unlocks the hidden value within the retailers Point of Sale system to enhance customer engagement, drive revenue and improve operating efficiencies. By tying together online and offline customer interaction with simple to use tools, we make big data real time actionable. The cannabis industry is quickly expanding, so we constantly push the envelope of what’s possible to give our clients an edge over the competition.DataOwl believes in three core principles for our team members and products: practical, efficient and effective. Accordingly, we believe strong teamwork is absolutely necessary for building software that simplifies complex tasks. We collaborate not only among ourselves but also with our clients to assure we regularly exceed their expectations. Our team is composed of intelligent and creative people who produce industry changing solutions.Our innovative tools help businesses give their customers the right information at the right time. By tapping into a dispensary’s massive database, we can increase customer satisfaction, decrease wait times, and simplify tedious daily tasks. With the incredible pace of change in the cannabis industry, we are constantly challenged to deliver innovative solutions. Our team works hard not only to develop new technology, but also provide high end customer service to our clients as we know that our business is all about the people

• Balancing the legal and regulatory requirements YouTube LLC faces around the worldwith the needs of YouTube’s users, partners, and advertisers, while upholdingGoogle LLC & YouTube LLC core values. • Responsible for Copyright, Trademark and intellectual compliance protection. • Processing & ensuring prompt and proper resolution for YouTube LLC.Copyright & Trademark complaints and other Legal business processes.• Development of a thorough understanding of team policy and the demonstration ofstrong judgment on making difficult decisions & on escalating issues.• Exposure to the world of internet video including its business model, customer focus,systems and operations.

• Assisting in the areas of strategy, corporate marketing, consumer marketing, product marketing, content marketing, digital marketing, social marketing, and demand generation• Branding, Positioning, Distribution & competitive research/analysis

• Heavy daily customer interaction via phone, iChat, GoTo Meeting, and email.• Responsible for the processing and resolution of customers issues.• Consistently met and exceeded daily, weekly & monthly quota numbers for bug ticket processing and customer case(s) resolution.

• Managed, analyzed and compiled data for weekly reporting using Excel, Keynote and Numbers. This included Terminal using Perl scripts. The information in these reports was reviewed closely by Upper Executive Management to statistically study MobileMe trends, past, present and future. • DRI (Directly Responsible Individual) handled Legal, Accounts and Mail support escalations. This included troubleshooting, regression, validation, Quality Assurance (QA) and usability (UA) testing across various Mac OS X platforms, as well as, the iPhone & iPod touch. Worked closely with Helpdesk and Tier II in addition to other engineers across various teams to ensure issue resolution. • Processed daily legal escalations in a timely manner, in order for the Apple Litigation Department to file and pass along requested data by due date. This included using Sonar, Radar and Espresso escalations to request the data which is being asked from the Apple Litigation Department. • Regression testing for MobileMe Support App, System Status and internal tools. • Developed (QA) test scripts for the entire MobileMe SEE team to be saved in Radar for testing against internal tools.• Wrote and documented internal processes, in addition to uploading and updating weekly files through the internal SEE team wiki for reference across various internal Apple teams and departments.