Salesforce Administrator / Programme Manager
Glasgow, Scotland, United Kingdom
Responsible for Salesforce Administration and Programme Management, covering CRM system maintenance and development, delivering reporting and evaluation work, and leading a team to deliver grant funding and award programmes.• Lead on Salesforce administration including user role management, production of dashboards and reports, and generating insight• Lead on troubleshooting and resolution of system issues• Identify and progress development opportunities to increase efficiencies of CRM system• Liaise with colleagues to understand their CRM requirements, implementing new systems and improving existing processes to meet business needs, escalating to external consultants where necessary• Build and refine processes for Salesforce, including improvements in Workflow• Configure declarative tools - Flows and Process Builder• Manage FormAssembly assets, including integration with Salesforce• Design and deliver training for new and existing staff, maintaining bespoke organisational process documentation and updating as necessary• Streamline grant funding report processes for both the organisation and service beneficiariesLead on organisation wide processes to fulfil reporting requirements and increase impact of programmes. Undertake and instruct evaluation work as required.• Ongoing delivery of all programme reporting, including coordination of Government level reports requiring cross department input• Working with external organisation, deliver targeted evaluation work to both demonstrate the strengths of programmes, and to identify opportunities for improvement