Pete Ramos Email & Phone Number

Boerne, Tx, Us

San Antonio, Texas, Us

•Manages a financial function and associated team or teams, including development of strategy, goals and objectives. •Coach and counsel staff to facilitate professional development. Promotes the development of effective team relationships, and functions in various capacities as required to ensure the success of team efforts.•Frequently interacts with senior management and peers on matters requiring internal or cross company coordination. Serves as a consultant to management in long-range planning.•Leads the development, coordination, and facilitation of identifying and communicating business, compliance, and regulatory requirements.•Identifies problems and critical issues and implements appropriate responses to meet business challenges. •Plans, directs and administers financial operations and activities that impact the enterprise. •Organizes and integrates the resources and systems necessary for effective and efficient operations.

San Antonio, Texas, Us

Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more line of businesses' cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives.

San Antonio, Texas, Us

Analyzes contact center workload operational trends to understand the impact of business initiatives and staff availability on the enterprise and on related line(s) of business. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels, which may include forecasting, planning and/or monitoring.Tasks:-Acquires and applies intermediate knowledge of the business, channels and their applications and processes. -Resolves issues and navigates obstacles to deliver work product. Serves as a resource to less experienced members on escalated issues of a routine nature. -Provides analytical and tactical support for strategic staffing plans reflecting forecasted workload, shrinkage and staffing in order to assist in short and long-term staffing plans. -Extracts data from various databases and workforce management tools to provide in-depth analysis of contact center workload factors. Gathers information, analyzes data trends, identifies root cause(s) and provides information to the business or project teams. -Acts in consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation.

San Antonio, Texas, Us

• Led a team of Financial Foundations member relationship team(s) to provide appropriate product solutions, resulting in increased revenue and member satisfaction.• Developed employees through coaching and feedback, supporting their professional growth and career progression.• Identified opportunities for process improvements and executed business initiatives to enhance the member experience.

Bba, Banking And Finance

Mba, Business Administration, Management And Operations