Managing accounts by being the ‘first point of contact’ and providing training, support and other on boarding activities. In addition working with leadership and technical team to identify systems and processes to improve service delivery, customer retention, training and other tools as necessary.

On-boarding new drivers Conduct web based training to new driver support representativesRemotely oversee package delivery for UK RegionEmbedded support of for frontline customer service representatives Developing positive working relationships with internal resources

Project manager for all client implementations.Negotiated relationships with strategic partner Aggressively selling SaaS solutions to C Suite Led development of inbound marketing campaign.Developed training materials and processes tailored to the customer and product.Conducting technical training for groups as large as 35 in person and 15 via the web.Train and coach new sales representatives.Managed sales and marketing team.CRM management and training

Acting as the first point of contact for support of Apple Inc. iOS products. I quickly gain agreement on the issues, probe as needed and utilize available resources to resolve the concerns technical concerns. I routinely work with Mac OS and Windows customers.

Managing 210 accounts across multiple industries supporting their RFID, data capture and POS needs. I work with my clients to understand their business needs and bring to together resources to help them run their business more efficiently.Grown block of business by 12% in 3 monthsManage pipeline with projects in excess of 250kDevelop and maintain relationships with partners

Calling on CFOs, and Controllers to introduce the Corptax tax software solution. After qualifying the lead I manage the relationship from web demonstration with our sales engineers to implementation with our services group. In addition I manage an existing book of business watching growth and selling additional products.Grew book of business by 18%Closed deals in excess of 100K

Learning and staying well-informed on the complex and comprehensive tax and accounting research product line; Establishing, updating and managing target account lists and sales pipeline information;Following a rapidly paced and comprehensive sales process to develop new and expand existing customer accounts. The sale process entails: Cold calling, Customer need diagnosisSolution configuration and pricingClear and compelling articulation of Loislaw product features, benefits, value, and relative positioning to competitive products.Online presentations and demos/trainingClosing sales and processing ordersManaging time and resources effectively; Contributing to sales planning and forecasting activities.Achievements:Top 5 Producer of the MonthRegularly Exceeding GoalMentoring and Coaching

Implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Develop relationships with key decision makers and stakeholders within law firms to insure account penetration. Work closely with clients to establish project timelines and product/service delivery. Partner with vendors to present a competitive technical solution.Achievements:Microsoft Sales CertifiedSymantec Sales CertifiedSonicWall Sales CertifiedMet or exceeded sales goals

Initiated and managed a client base of over 1400 agents and brokers, continuously recruiting new writing agents from outside sources. Conducted seminars for new product rollouts and specialized sales strategies including relationship and needs based selling resulting in a 40% conversion to writing agent status. Developed the utilization of a web based application process. Collaborated with agents to develop personalized comprehensive marketing plans to increase their individual health sales. Assisted my agents through every step of the application process including pre-sale, application, underwriting and policyholder service.Met or exceeded goalsSold the largest number of policies in 1 month in company historyHelped develop marketing materials

Calling on customers requesting refinancing information. Reviewing credit and pre-qualifying borrowers for programs. Evaluating client goals to build the appropriate loan programs. Utilizing consultative sales to suggest and sell loan programs. Manage loans from verbal commitment to closing table. Maintain high levels of follow up to provide customer satisfaction and underwriting guidelines requirements. Met or exceeded goals

Partner with a National Practice Sales Rep to create pricing models and proposals for groups in excess of 1,000. Collaborate with my Traditional Group Rep to meet and exceed sales goals. Develop and maintain partnerships with service, underwriting and administrative departments to ensure timely quote and proposal creation and excellent customer service. Review and evaluate Request For Proposals(RFP)Decreased turn around times from 5 to 3 days on RFPs. Met or exceed sales goalsIncreased the sales of lines of coverage by 10% each quarter for the last 2 years.

Evaluated Request For Proposals(RFP). Maintained an average turn around time on RFPs of 3 days. Created competitive rates through negotiation with underwriting. Developed and maintained broker relationships through timely delivery, accuracy and communication. Worked with sales reps to maintain market position as one of the leaders in group coverage. Reviewed existing client benefits to improve benefits or pricing.

Maintained account relationships with 47 medical schools and residency programs. Developed and maintained databases for monitoring market performance and client needs. Developed new business opportunities through various prospecting techniques Led seminars and sales presentations at insured schools.Created marketing materials and solicited bids for their production. Worked with AVP of Finance on subsidiaries' annual reports.