Permantly based on-site at the clients premises in Morley, West Yorkshire.Managing the IT and Comms for around 100 staff. Delegating and organising a firstline technician under my supervision. Ensuring the firm’s IT infrastructure is fit forpurpose, up to date and robust. Project manage vital upgrades.

Managing the IT and Comms for 60 staff, ensuring the firm’s IT infrastructure is fit for purpose, up to date and robust. Project manage vital upgrades. Also to implement improved systems for HR, Document filing and data sharing (with encryption).

I managed and maintained the IT infrastructure for the two of Golley’s companies located in Leeds. The role was predominantly second line onsite support consisting of duties from hardware maintenance and upgrades to telephony management and office relocations. However, being based on site with end users enabled me to provide instant resolutions to a first line level.Other duties and skills included:• Monitor service desk requests to ensure agreed delivery dates are met or the users are informed of delays in request fulfilment. • Provide basic induction training for new members of staff on applications and technologies (Mitel, Crushcloud, Office 365).• Creating and removing user accounts for new starters and leavers.• Configuring and maintaining asset register records for all devices.• User training with mobile devices, IP phones, VPN & Remote software.• Ensuring the compliant disposal of IT related items.• Co-ordinating internal department moves with managers and staff.• Building and imaging Windows laptops and workstations.• Providing support for MACs. Including; configuring, installing software and upgrading MACs to the latest OSX operating system.• Ensuring the telephony system is kept up to date with the correct employee and extension information.• Assisting with procuring IT equipment, software licenses, consumables and accessories.• Managing software licenses and activation.• Configuring network printers and Multi-function devices.• Configuring conference phones and equipment for meetings and presentations.• Configuring/managing the telephony systems for DDI, speed dials, hunt groups, silent monitoring, dial highlighted, pick up groups, etc.• Managing the call recording/report system and ensuring the employee and extension information is updated for accurate reporting. • Maintaining and cleansing telephone recordings on the call-recorder.• Contribute to policy’s, processes and procedures.

Supporting Criminology’s two IT infrastructures by myself for the majority of my duration working at the institute. Implementing procedures in order to support the department’s research, teaching and administrative activities. Including aspects of developing the website, as well as running the whole institute’s audio and visual support. Maintaining all computing facilities, ensuring staff and students receive a constant reliable service.I managed various projects alongside my core responsibilities, with the most demanding project being an upgrade of 50 machines. This was instigated by a new release of a heavily utilised piece of software that was resource hungry and had to be completed within an agreed budget and timescale. For this I had to determine which machines were of a certain age, coincide that information with the machines that failed to meet the minimum spec restrictions and then consider the end user’s requirements. Once that data had been gathered I prepared a timeline and technical plan. I then built an image that fitted the criteria of the project and also captured the future requirements of each user, with installations such as preloading Office, research software and printing utilities and any other peripherals which might be required.I was responsible for creating and managing websites, from the initial domain registration to ‘going live’ with HTML5 coding scripts. This included an extensive migration project.Twice a year I planned and held IT workshops with the new cohort of students. I would also regularly update the guidelines I had created, adapting them into advisories for the staff to educate and improve their experiences of the systems.

• In-house IT maintenance, including installation and troubleshooting of both hardware and software.• Supervising software licence renewals and administering endpoint protection.• Bookkeeping for two companies.• Running monthly and quarterly management accounts, including payroll and expenses for 10 employees.• Other responsibilities: fleet and insurance management, and overseeing HR and training.

• Managing materials and labour through the build stages across various sites.• Providing local and remote support for staff, and hardware/software installation and upgrades.• Managing accounts, VAT and payroll for up to 40 employees and subcontractors.• Overseeing the duties and delegating workload to three members of staff in my management.• Other responsibilities: fleet and insurance management, and overseeing HR and training.

• Administering the network infrastructure with local and remote support for staff.• Troubleshooting a wide range of peripherals and software packages.• Support for company tax and accounting software.• Drafting sole trade, partnership and limited company accounts.• Calculating personal and corporation tax liabilities and P35 year-end payroll processing.