Experienced Operations and Facilities Manager with over 20 years work experience ranging from profit to non-profit organizations. Effectively managed the program implementation and customer relations of a large and highly regarded animal welfare organization and shelter, with a focus on financial controls, customer service and organizational integrity. Contributed to the organizational strategic leadership through the creation of forecasting, budgeting, and scheduling method improvements. Specialize in customer service and operational process improvements and community engagement. Possess the ability to build successful cross-departmental teams that achieve results. Strong financial, analytical and communication skills

General Manager of an individual coffee shop/café exceeding $400,000 annual sales. Hired trained and motivated a team of 15 sales associates and supervisors to provide the highest quality products and customer service with an emphasis on community connection and responsiveness to the customer.