Lead and manage the team responsible for all our computer delivery and retrieval services across North America. Work with leadership to prepare quarterly budget for computer life-cycle replacements. Set inventory levels so we can provide IT assets within 24 hours of their request.

IT specialist providing software and hardware support throughout North America. I run the North American PC Depot, a centralized location for BrandSafway's computer inventory. Maintain and support AutoCAD, Navisworks, Solidworks, Solidworks PDM Vault, STAAD, RISA, Bluebeam RevuCAD, and TEDDS software and licensing for the entire BrandSafway organization.• Initiated the Computer Depot for North America. A single point of inventory control to return and deploy computers. Also, a point for computer repairs and imaging.• Developed an asset database for all computers coming into and leaving the Computer Depot. • Assisted with setting up a computer life-cycle upgrade and recycle program.• Work with team members and Dell to develop the next generation of computers for our company. • Mentor team members in various areas, i.e. Autodesk troubleshooting and hardware vs software diagnostics. • Answer the support line and enter support tickets.• Assist clients in troubleshooting and correcting PC and software problems.• Assisted with integrating Brand and Safway’s Service Desk into a single team.• Assist in setting the new computer budget for the End User Computing Department.• Perform diagnostic testing, repairs, and replacement of computer hardware.• Perform modifications and/or upgrades on computer system hardware.• Provide support for AutoCAD, STAAD, Solidworks and other engineering-based software.