Responsible for the management and delivery of employee learning and development interventions. Providing expertise on the development of materials for courses and programmes, promote learning opportunities, initiatives, and online resources to encourage learners to take a proactive approach to their own development.

Fully accredited to deliver the Post Office Onboarding Practical Training.Driven by the end result I work effectively to identify learning styles, potential barriers to understanding and engagement to overcome obstacles and achieve outstanding results.With detail of the highest importance, I ensure delegates are in a positive and receptive state to enjoy receiving and grasping the information, principles and processes I am responsible to deliver.Positive feedback from delegates and the retention of their learned content give testimony to my work.

Measured by sales, customer experience and staff engagement I developed skills in this job I use in all walks of life. Having managed teams of various sizes, experience and skills the end position of branches I lead give evidence of our shared success.Through coaching people and working to maximise team strengths, we became flagship in several areas including Life Insurance sales and Customer Experience.My own passion area lay in developing people: identifying strengths and barriers and working engagingly to unlock potential in an area that motivates them and benefits the collective.

Accredited to introduce Post Office Financial Services Products.Responsible for sales performance of Norwich Post Office, delivering training and driving results through engaging the branch team to introduce products to our customers.

Learning the 'sales trade', while bringing financial benefit to charities who commissioned us.Quickly identified as a sales leader, I worked on the 'elite' team with the toughest product - regular donations. Achieving top ranking in the organisation through acting on coaching and advice to become highly skilled in conversational sales.Targeted outbound sales calls, representing various charitable causes. KPI measured on commitments to regular donations through automated payments.

Working alongside schools, churches, youth groups and community groups to empower young people to discover the Christian Faith.Sharing a 'religious' view in a secular world requires exceptional relationship building qualities, especially being able to earn people's trust. Quickly building a strong reputation for integrity and transparency this trust enabled me to see great results in the work I undertook.As part of building the capacity of our organisation, I recruited and lead teams of adult and youth volunteers. Key skills in this role include marketing, coaching and people management.Due to the range of audiences, this role allowed me to develop a wide range of communication skills, adjusting my 'pitch' to suit the audience ensuring a clear and consistent message was shared and received. 20hrs working with NYFC's central team to develop projects and share faith in relevant way with young people.20hrs working for 5 churches in Poringland engaging with young people to address anti-social issues, develop faith.The biggest measure of my work is in people's lifestyle changes - actions speak louder than words.