Please complete the CAPTCHA to continue
@sitel.com
✓
4 phones found area 828, 402, and 615
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Pete Weaklend is listed as CX Leader & Management Consultant | Designing, Optimizing and Transforming Customer Care at TDS Global Solutions, a with 99 employees, based in Omaha, Nebraska, United States. AeroLeads shows a work email signal at sitel.com, phone signal with area code 828, 402, 615, and a matched LinkedIn profile for Pete Weaklend.
Pete Weaklend previously worked as VP, Solutions & Innovation at Tds Global Solutions and CX Advisory Consulting Partner at Onesourcecx. Pete Weaklend holds Master Of Science - Ms, Industrial And Organizational Psychology from University Of Nebraska At Omaha.
This section adds company-level context without repeating Pete Weaklend's masked contact details.
AeroLeads found 1 current-domain work email signal for Pete Weaklend. Compare company email patterns before reaching out.
PROFESSIONAL SUMMARY:Solutions-oriented customer experience executive, leveraging 30+ years of management in customer service/digital solution design and operation transformation, with a focus on optimizing customer experience and business outcomes across all industries ♦ Work from Home expert ♦ Results-driven Consultant and Solutions leader, directing a global solutions team responsible for the creation/implementation of transformational business solutions for hundreds of clients annually, optimizing digital and omnichannel support solutions CORE COMPETENCIESBusiness operation, transformation and optimization ♦ Strategic design of optimized, digitally-enabled Customer Experience solutions ♦ Work from Home customer support processes and technologies ♦ Development and leadership of cross-functional solution design/sales teams ♦ Cross-cultural/global management ♦ Design thinking ♦ Root cause analysis and continuous improvement ♦ Multi-industry experience and expertise ♦ Process re-engineering and change management ♦ Omni-channel/Digital service design/delivery ♦ Passionate about leadership by example and enabling personal growth of team members ♦ Proven track record of consistently exceeding business targets and expectations
Listed skills include Bpo, Customer Experience, Outsourcing, Vendor Management, and 29 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
TDS Global Solutions is an end-to-end business consulting firm that specializes in customer support outsourcing and technology solutions, CX optimization consulting, executive recruitment, M&A advisory . With over 30 years in operation, TDS has helped organizations like Wells Fargo, ADP, TaskUs, Microsoft, Amazon, and 750+ other companies achieve global growth objectives.
Consultative CX solutions, helping companies across all industries better serve their customers and deliver improved business results.
Leadership of consultative CX solutions, helping companies across all industries better serve their customers and deliver improved business results. We help our clients, from Fortune 500 to start ups and industry disruptors, understand their customer journeys, and design, implement and optimize customer experience channel strategies, tools and processes, to deliver differentiated customer outcomes.
Omaha, Nebraska
PeakCX Partners specialize in the strategic design, transformation and optimization of customer support operations to drive the best possible customer experience. Our partnering consultation approach ensures we integrate the culture of your business and the voice of your unique customer base into everything we do, leveraging the right mix of digital technologies and process improvements to drive the best possible customer experience while maximizing your business outcomes.We work closely with a qualified network of industry partners to deliver comprehensive solutions:• End-to-end CX and customer relationship management solutions - including strategy, digital/ technology, omnichannel and operational process/structure optimization across customer care, tech support and sales/acquisition• Go-to-Market capability assessment and improvement, including lead generation, proposal and presentation development and solution strategy approach• Customer Success enablement, inclusive of account strategy and planning, support structures and training for effective customer success and growth
Leadership and ongoing development of go-to-market teams, supporting full design of customer experience delivery solutions for In-Center and Work from Home CX, inclusive of operational and technical design, digital solution integration, business transformation recommendations and total cost of ownership/ROI models. Professional design of proposals / presentations and onsite sales support consistently driving over $100M in new revenues annually. Ownership of new product/service development, including due diligence, pilot and contract completion w new partners. Management of CX Transformation & Consulting function delivering journey mapping and fully monetized digital and process recommendations to optimize CX and operating efficiency.
Active leader in the the development and delivery of Sitel's Solutions and Proposal Mgmt capabilities, inclusive of a team of global, cross-functional resources. Led coordination of winning efforts on numerous large client pursuits in cooperation with new logo and account management business owners, providing differentiated solutions that enabled Sitel to win and grow. Led consulting efforts to help clients transform their business operations, opening new relationship channels for Sitel.
Full ownership of client relationship and operational delivery for large, multi-location P&C Insurance sales and service operation, staffed with over 350 licensed and non-licensed insurance associates.
Other employees you can reach at tdsgs.com. View company contacts for 99 employees →
Barry Bobb
Colleague at Tds Global SolutionsGreater Indianapolis, United States
View →
NJ
Noah Jan Madet
Colleague at Tds Global SolutionsPhilippines
View →
CG
Carlos Garcia
Colleague at Tds Global SolutionsTurlock, California, United States
View →
CC
Chona Cejas
Colleague at Tds Global SolutionsPhilippines
View →
DB
Danilo Braza Jr
Colleague at Tds Global SolutionsCalabarzon, Philippines
View →
BD
Bambi Del Mundo
Colleague at Tds Global SolutionsMetro Manila, National Capital Region, Philippines
View →
BD
Brian Dominic Corilla
Colleague at Tds Global SolutionsCalabarzon, Philippines
View →
AP
Aj Perdigon
Colleague at Tds Global SolutionsMetro Manila, National Capital Region, Philippines
View →
JB
James Bismark Samonte
Colleague at Tds Global SolutionsMetro Manila, National Capital Region, Philippines
View →
MG
Madel Gratuito
Colleague at Tds Global SolutionsMetro Manila, National Capital Region, Philippines
View →
Quick answers generated from the profile data available on this page.
Pete Weaklend works for TDS Global Solutions.
Pete Weaklend is listed as CX Leader & Management Consultant | Designing, Optimizing and Transforming Customer Care at TDS Global Solutions.
AeroLeads has found 1 work email signal at @sitel.com for Pete Weaklend at TDS Global Solutions.
AeroLeads has found 4 phone signal(s) with area code 828, 402, 615 for Pete Weaklend at TDS Global Solutions.
Pete Weaklend is based in Omaha, Nebraska, United States while working with TDS Global Solutions.
Pete Weaklend has worked for Tds Global Solutions, Onesourcecx, Advisecx, Peakcx Partners, and Sitel Group.
Pete Weaklend's colleagues at TDS Global Solutions include Barry Bobb, Noah Jan Madet, Carlos Garcia, Chona Cejas, and Danilo Braza Jr.
You can use AeroLeads to view verified contact signals for Pete Weaklend at TDS Global Solutions, including work email, phone, and LinkedIn data when available.
Pete Weaklend holds Master Of Science - Ms, Industrial And Organizational Psychology from University Of Nebraska At Omaha.
Pete Weaklend is listed with skills including Bpo, Customer Experience, Outsourcing, Vendor Management, Call Centers, Business Process Improvement, Operational Planning, and Workforce Management.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Pete Weaklend you were looking for.
