Client Services Manager
CurrentMoss & Company, started in 1960, has grown into one of the largest 3rd party management companies in Southern California with 15,000 units and 2M in commercial sq. feet under management. As a client services manager my main objective is to grow the 3rd party property management business. Responsibilities include: • Conduct research through CoStar to identify key opportunities to grow Moss’ third-party management business. • Document and store prospective client data in LeadSimple( CRM software) to include in our company newsletter and to use for follow up. • Keep detailed track of the new business pipeline including win/lost probability scores for potential client portfolios. • Initiate cold calls/emails/and mailers based on the research to create brand awareness and close business for our 3rd party management business. • Assist with financial deliverables for new clients which include, budget projections, rent projections, rent comparables, payroll projections to develop relationships with new clients with intention of eventually securing the business for Moss.• Assist with property management proposals which include market research, underwriting reports, construction pipeline, market analysis, etc. • Attend meetings with senior leadership to secure existing and new client business through proposals and presentations.• Attend tradeshows, conferences, and networking events to create brand awareness and foster relationships with key stakeholders in the real estate investment community.• Send out a quarterly newsletter to existing and prospective clients to stay top of mind as the premier real estate operator in Southern California.Assist with corporate marketing efforts to grow brand awareness amongst the real estate community