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Pete has more than 25 years commercial IT experience, having occupied senior management positions within Lookers Plc, Cheshire Councils, Iceland Foods, Dentsu Aegis and Unilever, including Head of Infrastructure / IS Programme Controller, Infrastructure Operations management, Capacity management and Global Enterprise budget management. Pete has developed communication, stakeholder management and presentation skills to compliment excellent analytical and problem solving abilities within these organisations. Has a broad technical understanding across a range of key enterprise vendors, in addition to honed, in-depth skills within Microsoft environments.Possesses excellent people and team management skills, and is able to effectively analyse work requirements and delegate work streams across the team in support of stakeholder priorities.Proven ability to establish successful operational support processes and improve service quality through continuous service improvement initiatives.• Excellent operations and technical awareness, and the ability to understand key risks and issues• Strong leadership and team management skills in large, enterprise and global environments• Delivery and service orientated background and extensive experience with change and transformation• Exposure to 24/7 Operations environments ensuring high levels of availability and uptime• Excellent communication skills• Understands and helps define strategies• Delivery and service orientated mentality from working to ITIL disciplines, service and change driven environments• Experience of managing Enterprise IT risk management• Hands on skills in IT infrastructure and technical programme and project delivery• Experience with business change and transformation activities• Success in implementing 'best practice' and driving process improvements• Experience of managing outsourced and offshore suppliers
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Infrastructure ManagerLookers PlcFrodsham, Gb -
Infrastructure ManagerLookers Plc Jul 2020 - PresentGbOverall management responsibility of Lookers Plc IT infrastructure including data centres, telephony/unified comms, networks and end user computing/client landscape.• Management of underpinning IT infrastructure for 6,500 colleagues across 150+ locations• £9m budget ownership - management, tracking, reporting and ensuring cost efficiencies are realised• Responsible for team of 40 IT support colleagues across multiple disciplines throughout UK and Ireland• Supplier management of 10+ key suppliers including contract negotiations, renewals and service reviews • Standardisation and simplification of infrastructure landscape including servers, storage, network, telecoms, remote banking environment, key tracking solution, email signatures, certificates, etc.• Mobile device estate rationalisation and contract renewal - reduced devices/connections by one third in addition to cost reduction of £500k+ over 3 years• New colocation data centre identified and commissioned, enabling closing down of legacy data centres• Legacy infrastructure decommissioned including data centres, Windows Server 2003, 2008 and 2012, Ubiquity Wi-Fi, EoL switch replacements (over 200 HP/Cisco), legacy HPE Nimble storage and Mitel telephony system• Team structure/restructure - team leads and technical leads appointed• Head Office refurbishment/returning to the office planning - desk/room booking system and infrastructure review• Build and operational acceptance process introduced, decommissioning process also introduced -
Operations Delivery/Transition ManagerDentsu Aegis Network Aug 2018 - Jul 2020Tokyo, JpResponsible for the set up and development of a new global service operations delivery and transition team and insourcing the service operations function from the incumbent supplier in support of their 55,000 strong global user base. This included a gap analysis of all existing processes and identifying and running extensive service improvement activities across the organisation in addition to enhancing the use of or replacing existing tools / technologies in line with and in support of DAN’s ambitious growth and strategic plans. -
Infrastructure Operations Manager, Architecture Services And Technical Delivery Manager (Interim)Cheshire East Council Apr 2014 - Mar 2018Responsible for managing the Wintel / Exchange / IT infrastructure operation and project delivery for 9,000+ seats across Cheshire and Chester Councils and developing service improvement initiatives and future infrastructure strategy. Key responsibilities include managing and developing the Wintel infrastructure operations and support desk team, defining the support and infrastructure strategy, managing resource and budget allocation, managing vendor relationships and deliverables and developing and implementing a service improvement strategy. Most recently fulfilling a Technical Delivery management role within the organisations’ Digital programme of work.• Managing the end to end development and delivery of Digital solutions in support of the organisations’ Digital programme of work• Key involvement in joint venture / outsourcing exercises including designing high level solution architecture• Supporting the development and introduction of a technical delivery process model and integration into the existing operational assurance processes for release, change, configuration, test and transition to service• Management and development of the operations teams• Developing cloud strategy migration initiatives and supporting business case options• Creating, refining and presenting internal investment programme bids for funding approval and preparing tenders / scoring responses for procurement of infrastructure, licenses and services• Vendor service management, contract negotiation and renewal activities with key vendors• Planning and managing consolidation and optimisation activities to enhance data centre infrastructure efficiencies• Developing architecture technology roadmaps that are aligned to the longer term strategy, infrastructure lifecycles and license / maintenance renewals
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Is Programme Controller / Head Of InfrastructureIceland Foods May 2013 - Feb 2014Deeside, Flintshire, GbResponsible for supporting the company’s IT, networking and telephony environments across head office, data centre, depots and 800+ stores through a team structure consisting of service support, technical architecture, project delivery and infrastructure operations.Key Responsibilities and Achievements:• Successful delivery of key projects including replacement desktop environment, smartphone deployment and core / branch network infrastructure replacement• Directed and motivated the teams through the management structure, team meetings, team building, mentoring and created career development plans• Built robust working relationships with incumbent and prospective IT vendors to ensure that Iceland received the appropriate level of service and support• Defined the technical, infrastructure and service strategies for the business, proposing and implementing change as appropriate, taking into context the wider business strategy• Set and monitored service level agreements which included key performance indicators for the IT helpdesk, 1st & 2nd line support, external suppliers and contractors and ensured that agreed standards were delivered• Ensured effective compliance and management of licensing, audit, security, disaster recovery and business continuity• Communicated the infrastructure and service strategy to peers and team members as well as to the board in order to develop understanding and acceptance -
Capacity, Availability & Capital ManagerUnilever May 2010 - Jun 2013Blackfriars, London, GbCapacity, Availability and Capital ManagerResponsible for leading and managing a team for the provision of cost-effective solutions and for optimising the overall availability and capacity of Unilever’s technical infrastructure, throughout its entire lifecycle, in support of all IT enabled business activities within Unilever.Key Responsibilities and Achievements:• Managed, tracked and reported on a €40m+ Enterprise Computing capital budget, and successfully influenced stakeholders in respect of IT Operations procurement priorities• Delivered €3m saving through consolidation and virtualisation of legacy environments• Introduced and published capacity service and infrastructure dashboards to improve the existing Capacity Management reporting cycle• Successfully delivered Unilever's infrastructure capacity plans ensuring that the underpinning IT infrastructure supported the business in the most cost effective manner and to organisational standards• Delivered capacity management and reporting of new and additional technologies, including developing the processes and governance mechanisms• Acted as a member of a 24/7 Global escalation management team in the resolution of any urgent / high impact IT infrastructure related support incidents• Introduced and developed a capacity demand management function to improve provisioning, resource and spend forecast intelligence• Managed Enterprise IT risk management team and succeeded in reducing existing risks by over 75%• Successfully managed and improved a capacity and provisioning team, identifying and removing single points of failure, mentoring and motivating individuals whilst delivering a continuously improving service -
Infrastructure Operations Manager (Wintel, Sql, Application Hosting & Virtualisation Teams)Unilever Aug 2007 - May 2010Blackfriars, London, GbResponsible for managing a team of 50+ technical staff who developed, implemented and supported the Wintel, SQL, Citrix and Virtualisation environments for 50,000+ users globally across the Unilever business, in line with industry best practices, including ITIL.Key Responsibilities and Achievements:• Exceeded year-on-year KPI targets for the reduction of operational incidents by successfully integrating change and problem management processes, and continuous service improvement into team operations• Ensured IT systems and services availability met or exceeded business expectations by working together with key operational support teams to help minimise incident related unplanned downtime• Fulfilled a Risk Manager role across Unilever’s Enterprise Computing teams• Developed and maintained a framework that provided a World class support environment as well as building and retaining a qualified team of technical professionals. Fully responsible for performance development plans and career development of direct reports, including training, workshops, mentoring and succession planning• Chaired and managed regular vendor management service reviews to ensure that service levels were met or exceeded, KPIs were managed and reported on, and that vendors delivered against their contractual agreements• Successfully integrated a technical project delivery team into an existing team of operational support staff, developing mechanisms of cross functional working and cross-skilling people between technical disciplines
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Wintel Server Team Leader / SpecialistUnilever Feb 2002 - Aug 2007Blackfriars, London, GbServed as a member of a highly effective technical operations team that provided monitoring, diagnosis, support and service improvement across Unilever's complex, 2,500 server strong Wintel environment. Played a key part in the development and execution of business continuity exercises. Developed processes and tools to enable the effective deployment of security patches, system upgrades and the management of disk capacity problems across the estate. Formed part of a team of on-call technical support, providing 24/7/365 support to the Unilever business. Consistently improved system availability and incident detection and resolution by promoting continuous service improvement initiatives.Gained promotion to team leader position giving me flexibility to develop and shape the 15 strong team, and provided me with the experience to develop my own skills as a team manager.
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It Infrastructure Engineer / Operations Team LeaderIkon Office Solutions (Formerly Rockliff Computers) Jan 1994 - Jan 2002Part of infrastructure operations and project delivery teams, including team leader roles at two major clients (Shell Research and Co-op Financial Services) served for 4 years at each. Included developing solutions, deploying and supporting all aspects of IT infrastructure environments, operating systems, network attached peripherals and back office applications.
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It Infrastructure Engineer / Operations Team LeaderRam Computers Plc Jul 1988 - Jan 1994Developed technical IT skills with RAM computers as an infrastructure engineer, deploying and maintaining server related systems, peripherals and back office applications, in addition to performing team lead roles.
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Trainee Computer EngineerIbm Jan 1987 - Jul 1988Armonk, New York, Ny, UsCompleted a 2 year technical apprenticeship with IBM across entire range of mini/mid/mainframe range of systems, as well as PC and IBM x86 server range of devices.
Pete Baker Skills
Pete Baker Education Details
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North Trafford CollegeCity & Guilds (Electronic Studies) -
Stretford Grammar School For Boys
Frequently Asked Questions about Pete Baker
What company does Pete Baker work for?
Pete Baker works for Lookers Plc
What is Pete Baker's role at the current company?
Pete Baker's current role is Infrastructure Manager.
What is Pete Baker's email address?
Pete Baker's email address is pe****@****s.co.uk
What is Pete Baker's direct phone number?
Pete Baker's direct phone number is +4412445*****
What schools did Pete Baker attend?
Pete Baker attended North Trafford College, Stretford Grammar School For Boys.
What skills is Pete Baker known for?
Pete Baker has skills like Itil, Change Management, It Service Management, Project Delivery, Incident Management, Prince2, Service Delivery, Project Management, Service Management, Business Analysis, Stakeholder Management, Team Leadership.
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