Pete Baker Email & Phone Number

Frodsham, GB

GB

• Overall management responsibility of Lookers Plc IT infrastructure including data centres, telephony/unified comms, networks and end user computing/client landscape.
• Management of underpinning IT infrastructure for 6,500 colleagues across 150+ locations
• £9m budget ownership - management, tracking, reporting and ensuring cost efficiencies are realised
• Responsible for team of 40 IT support colleagues across multiple disciplines throughout UK and Ireland
• Supplier management of 10+ key suppliers including contract negotiations, renewals and service reviews
• Standardisation and simplification of infrastructure landscape including servers, storage, network, telecoms, remote banking environment, key tracking solution, email signatures, certificates, etc.

Tokyo, JP

Responsible for the set up and development of a new global service operations delivery and transition team and insourcing the service operations function from the incumbent supplier in support of their 55,000 strong global user base. This included a gap analysis of all existing processes and identifying and running extensive service improvement activities.

• Responsible for managing the Wintel / Exchange / IT infrastructure operation and project delivery for 9,000+ seats across Cheshire and Chester Councils and developing service improvement initiatives and future.
• Managing the end to end development and delivery of Digital solutions in support of the organisations’ Digital programme of work
• Key involvement in joint venture / outsourcing exercises including designing high level solution architecture
• Supporting the development and introduction of a technical delivery process model and integration into the existing operational assurance processes for release, change, configuration, test and transition to service
• Management and development of the operations teams
• Developing cloud strategy migration initiatives and supporting business case options

Deeside, Flintshire, GB

• Responsible for supporting the company’s IT, networking and telephony environments across head office, data centre, depots and 800+ stores through a team structure consisting of service support, technical architecture.
• Successful delivery of key projects including replacement desktop environment, smartphone deployment and core / branch network infrastructure replacement
• Directed and motivated the teams through the management structure, team meetings, team building, mentoring and created career development plans
• Built robust working relationships with incumbent and prospective IT vendors to ensure that Iceland received the appropriate level of service and support
• Defined the technical, infrastructure and service strategies for the business, proposing and implementing change as appropriate, taking into context the wider business strategy
• Set and monitored service level agreements which included key performance indicators for the IT helpdesk, 1st & 2nd line support, external suppliers and contractors and ensured that agreed standards were delivered

Blackfriars, London, GB

• Capacity, Availability and Capital ManagerResponsible for leading and managing a team for the provision of cost-effective solutions and for optimising the overall availability and capacity of Unilever’s technical.
• Managed, tracked and reported on a €40m+ Enterprise Computing capital budget, and successfully influenced stakeholders in respect of IT Operations procurement priorities
• Delivered €3m saving through consolidation and virtualisation of legacy environments
• Introduced and published capacity service and infrastructure dashboards to improve the existing Capacity Management reporting cycle
• Successfully delivered Unilever's infrastructure capacity plans ensuring that the underpinning IT infrastructure supported the business in the most cost effective manner and to organisational standards
• Delivered capacity management and reporting of new and additional technologies, including developing the processes and governance mechanisms

Blackfriars, London, GB

• Responsible for managing a team of 50+ technical staff who developed, implemented and supported the Wintel, SQL, Citrix and Virtualisation environments for 50,000+ users globally across the Unilever business, in line.
• Exceeded year-on-year KPI targets for the reduction of operational incidents by successfully integrating change and problem management processes, and continuous service improvement into team operations
• Ensured IT systems and services availability met or exceeded business expectations by working together with key operational support teams to help minimise incident related unplanned downtime
• Fulfilled a Risk Manager role across Unilever’s Enterprise Computing teams
• Developed and maintained a framework that provided a World class support environment as well as building and retaining a qualified team of technical professionals. Fully responsible for performance development plans.
• Chaired and managed regular vendor management service reviews to ensure that service levels were met or exceeded, KPIs were managed and reported on, and that vendors delivered against their contractual agreements

Blackfriars, London, GB

Served as a member of a highly effective technical operations team that provided monitoring, diagnosis, support and service improvement across Unilever's complex, 2,500 server strong Wintel environment. Played a key part in the development and execution of business continuity exercises. Developed processes and tools to enable the effective deployment of.

Part of infrastructure operations and project delivery teams, including team leader roles at two major clients (Shell Research and Co-op Financial Services) served for 4 years at each. Included developing solutions, deploying and supporting all aspects of IT infrastructure environments, operating systems, network attached peripherals and back office.

Developed technical IT skills with RAM computers as an infrastructure engineer, deploying and maintaining server related systems, peripherals and back office applications, in addition to performing team lead roles.

Armonk, New York, NY, US

Completed a 2 year technical apprenticeship with IBM across entire range of mini/mid/mainframe range of systems, as well as PC and IBM x86 server range of devices.

City & Guilds (Electronic Studies)

Education record