Pete Bartlett Email & Phone Number

Detroit, Mi, Us

Southfield, Mi

• Troubleshoot and resolved issues by interacting with end users regarding their active directory accounts, Windows PCs, Macs, iPhones, and printers, over the phone and chat.• Entered all relevant data from customer contact channels into tracking system.• Routed tickets to higher level teams for specialized technical analysis.

Novi, Mi

• Envisioned and founded a web company to aid people in building communities and finding friends.• Performed software testing of both the front and back-end to identify flaws in the user experience and in our business logic.• Used Piwik Data Analytics to observe and analyze traffic to the website.• Used Fiddler debugging tool to find the source of bugs and issues on the site.• Created and published marketing materials for the company.• Interviewed, evaluated, and hired candidates for a new position.

Livonia, Mi

• Sole technician for ERP software with nationwide customer base, communicating through phone, email, and remote PC support in exchange for payment of unlimited service contract.• Installed and updated systems, utilizing SQL and Windows Services Manager on Windows Servers for improvement of their business information processing.• Aided in setting up and configuring systems for new customers, under a marketing pretense that we would have them using the system fully after a week.• Ran data conversions on score old software and aided customers on the transition from heavily ingrained methods to new age technology.• Trained customers on software functionalities ranging from introduction to in depth topics, for greater understanding of system capabilities.• Diagnosed and resolved issues occurring with specific customers’ systems, to enable continuation of system use.• Collected bugs and improvement requests from customers and reported to the development team for iteration of the software in a rapid development setting.• Created videos and documentation on the software and usage for independent customer study and sales.

Greater Boston Area

•Applied knowledge of ERP / SAP concepts and Systems Development Life Cycle using Aderant Expert for law firm business applications.•Designed, developed and implemented SQL tables and user interface for analysis and tracking of alternative fee arrangements for law firm clients. Application enabled law firm to implement alternative fee arrangements in lieu of standard fees to maximize profit for services provided. •Developed SQL tables for managing corporate financial information. Coordinated with colleague in remote international office for export and integration of new system functionality.•Researched Microsoft SQL Reporting Services and Microsoft SharePoint solutions for client applications.•Wrote feasibility study for presentation of alternative solutions and to support client decision process.

Sandusky, Ohio

•Managed work crew and ride operations to provide a safe and enjoyable customer experience for Cedar Point Amusement Park guests. Worked 60+ hours/week and received recognition for 100% work attendance. •Team received Outstanding Crew Award for achieving overall performance goals.•Worked extensively with international coworkers.