Pete Last Name Email & Phone Number

Arlington Texas

Toll Attendant - Seasonal position performing Customer Service functions while a Parking Toll Attendant. Also controlled vehicle access to reserved or restricted parking lots by verifying permissions.Parking Security - Greet all arriving and departing guests of the Globe Life Park in Arlington Monitor parking lots to detect unauthorized individuals or actions Answer customer questions regarding missing cars and any issues Direct vehicle and pedestrian traffic flow, assist guests with directions Request courtesy carts and address all customer comments and complaints

Bedford, Tx

Part time work (30 hours per week) driving trucks for Avis-Budget Group between rental locations and Maintenance Center.This included box trucks up to 27 feet car transport trailers within the DFW metroplex and outlying cities such as Tyler, White Oak, Abilene, Lubbock, and Midland-Odessa.

Evaluate customer finances to qualify them for possible mortgage assistance. Collect past due amounts and set up repayment plans to prevent possible foreclosure. Handle escalated customer issues and assist other representatives.

Evaluate customer finances to qualify them for possible mortgage assistance. Collect past due amount and set up repayment plans to prevent possible foreclosure

Provide physical and access security services at client sitesLicensed in Texas as a Noncommissioned Security Officer

Educate and assist customers in establishing and maintaining their employer sponsored 401-k accounts. Work with customers to review their retirement options and initiate their pension benefits.

Systems Analyst (Sprint outsourced IT to IBM for 1.5 years) 2003-2007Evaluated proposed projects and determined the extent of database impacts• Performed feasibility analysis and delivered Impact and Cost Benefit Analysis for proposed projects while documenting approach, delivery cost, and schedule• Facilitated commitment of resources and deliverable dates for approved projects which allowed project to meet scheduled start dateSupervisor, Database Operations 2000-2003Directed activities of team of 11 people in providing 24x7 operational support• Mentored and coached team and led dispute resolution effort resulting in team and client satisfaction and in monthly ‘Excellence’ awards• Prevented revenue loss by facilitating weekly problem review and implementing corrective action to meet availability and response time agreements• Managed $2.5m operational maintenance budget with less than 1% variance