Peter Broughton Email & Phone Number

South Yorkshire, England, United Kingdom

Receiving and initial processing of telephone queries.Processing of incidents through Remedy and Service Now.Preparing monthly newsletter & client information packs in PowerPoint.Making improvement requests for efficiency or accuracy.Attending Trade Shows and reporting back company wide on the findings.Completed Operational Trainer course within the company.

South Yorkshire, England, United Kingdom

After internal promotion within the business, I began:Taking support calls from Agents in the contact centre.Being a knowledge Guru able to answer any and all questions an agent or customer could ask.Advising agents on action to take in unusual circumstances.Marking calls taken by agents for quality purposes.Preparation of feedback to close knowledge gaps in agents and improve company efficiency.Delivery of feedback to agents relating to quality scores or knowledge gaps for improvement.Making manager calls to customers where callbacks needed.

South Yorkshire, England, United Kingdom

Taking calls from customers in the contact centre.Making outbound calls to customers where satisfaction low.Obtaining the 2nd longest streak of perfect customer satisfaction surveys in the business. Triage of out of timescale queries.Maintaining AHT, Hold & Wrap statistics ahead or target.

South Yorkshire, England, United Kingdom

Taking calls from customers in the contact centre.Making outbound calls to customers where satisfaction low.Obtaining the longest streak of perfect customer satisfaction surveys in the business. Triage of out of timescale queries.Maintaining AHT, Hold & Wrap statistics ahead or target.

Leeds, United Kingdom

Eleven Eleven recruitment is an entrepreneurial and creative talent attraction agency dedicated solely to the gaming and digital industry.We're a UK based recruitment business that works internationally finding the best talent within gaming and technology . We love to play games and understand what it takes to make games successful.We understand that at every level of an organisation, it is the quality of the people that drives success, and we are dedicated to ensure that our clients hire only the best .As specialist recruiters we have unparalleled sector knowledge and a proven track record in meeting and exceeding even the most challenging client briefs.We pride ourselves on being reliable, resourceful and responsive. We immerse ourselves in our clients businesses and our candidates careers to fully understand their priorities and goals. We are more than just a recruitment agency. We align talent with opportunity.Our areas of expertise are : Mobile and Console Games / Instant Win / Casino & Real Money Gaming / VR /AR / Social and Casual games/ Tech start ups/ and Mobile Development.We provide talent for the full software development lifecycle including post production .We match effectively and our focus is on improving peoples careers through smart cultural analysis and matching using innovative talent attraction methods . If you are looking for a new position or talent for your company please contact me on + 44 (0) 7830 142 086 or email peter@elevenelevenuk.com

Sheffield, United Kingdom

First things first, Affecto are not your standard recruitment agency. In an increasingly saturated market, we believe in focusing our services on the specialised technology marketplace that, through years of experience, we know inside-out.Specialising in recruiting only the top performers for senior or hard-to-source positions in the IT, Creative and Specialist Technologies sectors, our clients are far reaching across a wide range of sectors – from design agencies to multi-national corporates. This means that no matter what kind of environment we’re dealing with, we find the right candidates for roles that other agencies either don't take the time to understand or struggle to fill. Based in Sheffield, South Yorkshire but working wherever we are needed across the UK or even Europe, it’s fair to say that we are a down-to-earth team; we don’t employ pushy salesmen, resort to unnecessary cold calling and we definitely understand that not everyone needs a talent agency to recruit for their key positions. We don't have any whippets (even though I have the flat cap), but we do enjoy a good coffee.Affecto specialise in recruiting for the following roles:Development Manager, Digital Designer, UX Designer, Graphic Designer, Mobile Developer (iOS, Android), Web Developer, Web Application Developer, Front-End / Back-End Developer (HTML, CSS), Network Engineer, Project Manager, Product Manager, Business Analyst, Software Engineer (.Net, Java, PHP, Perl, C++, C#, Python), Hardware Engineer, Data Analyst, Test Analyst, Control Systems Engineer (SCADA, PLC & Allen Bradley)

Rotherham

Working very closely with selected clients, I'm helping them to source the best video games candidates internationally in high-demand niche market sectors.

Rotherham

Aardvark Swift Recruitment is the oldest specialist Video Games Recruitment Agency, founded in 1989. Finding people employment in the Video Games Industry. They cover all aspects of Video Games.I recruited Artists, Programmers and specialist roles such as UX Researchers and Computer Vision Researchers. The UK was the place I served the most but also made placements in Germany. Obviously, I used the standard skills of a Recruitment Consultant including but not limited to:HeadhuntingAdvertisingClient NegotiationCandidate Screening

Rotherham

All Print Supplies are a Distributor of Sign Vinyl and Materials to the Sign, Exhibition and Display markets.My role was to Maintain & Increase the Sales of a customer base. This was done by means of:Pro-Active Outbound Sales Calls.Re-Active Inbound Sales Calls.Meeting & Exceeding Sales Targets. Product Advice. Processing Sales Orders. Dealing with any problems customers had. I was at the company for over 5 years, so built very good relationships with customers alongside a great deal of specific product knowledge.

Worksop

High Tensile Bolts are a specialist supplying Trade & Commercial customers with a variety of Fixings.My role was to Maintain & Increase the Sales of a customer base. This was done by means of:Pro-Active Outbound Sales Calls.Re-Active Inbound Sales Calls.Meeting & Exceeding Sales Targets.Product Advice.Processing Sales Orders.Dealing with any problems customers had.Also, as the office was a small business, I was involved in warehousing, order picking, and despatch of goods.

Rotherham

Fit-Lock Systems are a supplier to Trade & Commercial customers. They specialise in a Rivets, but also supply a wide range of other fixings for various purposes. My role was to Maintain & Increase the Sales of a customer base. This was done by means of:Pro-Active Outbound Sales Calls.Re-Active Inbound Sales Calls.Meeting & Exceeding Sales Targets.Product Advice.Processing Sales Orders.Dealing with any problems customers had.Also, as the office was a small business, I was involved in warehousing, order picking, despatch of goods and stock taking.

Sheffield & Leeds

English, French & Spanish (A-Level)

Activities and Societies: Student Council Entertainment Officer. Member of the College Field Hockey team.Studying for my A-Levels

Gcse, English, Maths, French, Spanish & German

Studying for my GCSE's