Peter Broughton
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Peter Broughton Email & Phone Number

Service Desk Analyst (Level 2) at Smart DCC
Location: Rotherham, England, United Kingdom 12 work roles 2 schools
2 phones found area 783 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Direct phone (783) ***-****
LinkedIn Profile matched
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Current company
Role
Service Desk Analyst (Level 2)
Location
Rotherham, England, United Kingdom
Company size

Who is Peter Broughton? Overview

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Quick answer

Peter Broughton is listed as Service Desk Analyst (Level 2) at Smart DCC, a company with 502 employees, based in Rotherham, England, United Kingdom. AeroLeads shows phone signal with area code 783 and a matched LinkedIn profile for Peter Broughton.

Peter Broughton previously worked as Service Desk Analyst at Smart Dcc and Specialist Customer Service Agent at Thames Water. Peter Broughton holds English, French & Spanish (A-Level) from Rother Valley College.

Company email context

Email format at Smart DCC

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Smart DCC

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Profile bio

About Peter Broughton

Currently I'm working as a Service Desk analyst. I work to resolve issues for customers through multiple systems such as Remedy and Service Now. I have to ensure security standards are met while doing this. In my recruitment career, I have personally placed candidates into roles with major companies such as Microsoft, Sony, Gree, Crytek, Codemasters and many more. I've also placed people in both Full Time Permanent and Temporary Contract positions. Jobs that I have successfully placed include but aren't limited to:ProgrammerBuild EngineerSoftware Design EngineerPHP DeveloperBusiness Intelligence AnalystComputer Vision ResearcherUser Experience ResearcherUser Experience DesignerUI ArtistLead ArtistEnvironment ArtistVideo EditorIn my career prior to recruitment, I was in Sales and excelled at:Account Management including both maintaining and increasing the spend of customers.Recovering lost business through perseverance and relationship building (not reducing prices).Obtaining new business.Meeting sales targets.Tele-Sales.Face to face sales.In my spare time I enjoy: Travel Vlogging / Podcasting Card Games / Miniature War-Games / Video Games Live SportsI have a vlog and podcast about the card game KeyForge which can be found here. All my vlog and podcast skills are self taught including all graphic design, music composition and production.https://www.youtube.com/@captainkeyforge6422

Listed skills include Recruiting, Video Games, Computer Games, Game Design, and 28 others.

Current workplace

Peter Broughton's current company

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Smart DCC
Smart Dcc
Service Desk Analyst (Level 2)
london, greater london, united kingdom
Website
Employees
502
AeroLeads page
12 roles

Peter Broughton work experience

A career timeline built from the work history available for this profile.

Service Desk Analyst

Current

South Yorkshire, England, United Kingdom

Receiving and initial processing of telephone queries.Processing of incidents through Remedy and Service Now.Preparing monthly newsletter & client information packs in PowerPoint.Making improvement requests for efficiency or accuracy.Attending Trade Shows and reporting back company wide on the findings.Completed Operational Trainer course within the company.

Dec 2021 - Present

Specialist Customer Service Agent

South Yorkshire, England, United Kingdom

After internal promotion within the business, I began:Taking support calls from Agents in the contact centre.Being a knowledge Guru able to answer any and all questions an agent or customer could ask.Advising agents on action to take in unusual circumstances.Marking calls taken by agents for quality purposes.Preparation of feedback to close knowledge gaps.

Feb 2019 - Dec 2021

Customer Service Agent

South Yorkshire, England, United Kingdom

Taking calls from customers in the contact centre.Making outbound calls to customers where satisfaction low.Obtaining the 2nd longest streak of perfect customer satisfaction surveys in the business. Triage of out of timescale queries.Maintaining AHT, Hold & Wrap statistics ahead or target.

Jun 2018 - Jan 2019

Customer Service Agent

South Yorkshire, England, United Kingdom

Taking calls from customers in the contact centre.Making outbound calls to customers where satisfaction low.Obtaining the longest streak of perfect customer satisfaction surveys in the business. Triage of out of timescale queries.Maintaining AHT, Hold & Wrap statistics ahead or target.

Jan 2017 - May 2018

Senior Recruitment Consultant - Gaming, Technology & Digital

Leeds, United Kingdom

Eleven Eleven recruitment is an entrepreneurial and creative talent attraction agency dedicated solely to the gaming and digital industry.We're a UK based recruitment business that works internationally finding the best talent within gaming and technology. We love to play games and understand what it takes to make games successful.We understand that at.

Aug 2016 - Dec 2016

Software & Web Development Recruiter

Sheffield, United Kingdom

First things first, Affecto are not your standard recruitment agency. In an increasingly saturated market, we believe in focusing our services on the specialised technology marketplace that, through years of experience, we know inside-out.Specialising in recruiting only the top performers for senior or hard-to-source positions in the IT, Creative and.

Apr 2016 - Jul 2016

Recruitment Consultant

Rotherham

Working very closely with selected clients, I'm helping them to source the best video games candidates internationally in high-demand niche market sectors.

May 2014 - Apr 2016

Recruitment Consultant

Rotherham

Aardvark Swift Recruitment is the oldest specialist Video Games Recruitment Agency, founded in 1989. Finding people employment in the Video Games Industry. They cover all aspects of Video Games.I recruited Artists, Programmers and specialist roles such as UX Researchers and Computer Vision Researchers. The UK was the place I served the most but also made.

Nov 2011 - Apr 2014

Internal Regional Account Manager

All Print Supplies

Rotherham

All Print Supplies are a Distributor of Sign Vinyl and Materials to the Sign, Exhibition and Display markets.My role was to Maintain & Increase the Sales of a customer base. This was done by means of:Pro-Active Outbound Sales Calls.Re-Active Inbound Sales Calls.Meeting & Exceeding Sales Targets. Product Advice. Processing Sales Orders. Dealing with any.

Mar 2006 - Nov 2011

Sales

High Tensile Bolts

Worksop

High Tensile Bolts are a specialist supplying Trade & Commercial customers with a variety of Fixings.My role was to Maintain & Increase the Sales of a customer base. This was done by means of:Pro-Active Outbound Sales Calls.Re-Active Inbound Sales Calls.Meeting & Exceeding Sales Targets.Product Advice.Processing Sales Orders.Dealing with any problems.

Aug 2005 - Mar 2006

Sales

Rotherham

Fit-Lock Systems are a supplier to Trade & Commercial customers. They specialise in a Rivets, but also supply a wide range of other fixings for various purposes. My role was to Maintain & Increase the Sales of a customer base. This was done by means of:Pro-Active Outbound Sales Calls.Re-Active Inbound Sales Calls.Meeting & Exceeding Sales Targets.Product.

Jul 2003 - Aug 2005

Sales

Firth Powerfix

Sheffield & Leeds

Nov 2001 - Mar 2003
Team & coworkers

Colleagues at Smart DCC

Other employees you can reach at smartdcc.co.uk. View company contacts for 502 employees →

2 education records

Peter Broughton education

English, French & Spanish (A-Level)

Rother Valley College

Activities and Societies: Student Council Entertainment Officer. Member of the College Field Hockey team.Studying for my A-Levels

Gcse, English, Maths, French, Spanish & German

St. Bernard'S

Studying for my GCSE's

FAQ

Frequently asked questions about Peter Broughton

Quick answers generated from the profile data available on this page.

What company does Peter Broughton work for?

Peter Broughton works for Smart DCC.

What is Peter Broughton's role at Smart DCC?

Peter Broughton is listed as Service Desk Analyst (Level 2) at Smart DCC.

What is Peter Broughton's phone number?

AeroLeads has found 2 phone signal(s) with area code 783 for Peter Broughton at Smart DCC.

Where is Peter Broughton based?

Peter Broughton is based in Rotherham, England, United Kingdom while working with Smart DCC.

What companies has Peter Broughton worked for?

Peter Broughton has worked for Smart Dcc, Thames Water, Southern Water, Eleven Eleven Recruitment, and Affecto Recruitment.

Who are Peter Broughton's colleagues at Smart DCC?

Peter Broughton's colleagues at Smart DCC include Leo Brown, Craig Teaz, Richard Paterson, Peter M., and Ben Hilton.

How can I contact Peter Broughton?

You can use AeroLeads to view verified contact signals for Peter Broughton at Smart DCC, including work email, phone, and LinkedIn data when available.

What schools did Peter Broughton attend?

Peter Broughton holds English, French & Spanish (A-Level) from Rother Valley College.

What skills is Peter Broughton known for?

Peter Broughton is listed with skills including Recruiting, Video Games, Computer Games, Game Design, Social Games, Mobile Games, Online Gaming, and Casual Games.

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