Pete Buckthought Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Leading a global team of onboarding specialists with teams based in New Zealand, United States and United Kingdom. Focused on scaling the global team while driving efficiencies through automation by developing new processes and creating new tooling.Member of SLT / Steering Committee.

Toronto, Ontario, Canada

Managing a Professional Services team as they work on software implementation projects. Key responsibilities include:o Managing the professional development of each of the 13 individuals assigned to the team;o Developing, documenting and implementing processes and tools to improve service delivery;o Tracking key performance indicators of the team and ensuring that these are aligned with Company strategic goals;o Coaching team members on overall company strategic objectives and how this is incorporated into their daily activities and behaviours;o Performing regular job performance reviews and providing real time feedback to continue the development of the team;o Cross functional responsibilities working with Sales, Product Development and Customer Success to ensure clients are well supported end to end of their lifecycle;o Using tools such as Salesforce, Mavenlink and Prophix to manage key departmental metrics and objectives;o Develop, document and implement processes/tools to improve service delivery.

Toronto, Canada Area

Responsible for project success, account management and involved in managing the billable and non billable time for a team of consulting resources. This is a high impact role that is internal and external facing, and is involved in shaping the strategic direction of the Professional Services department.Key Responsibilities include: o Management of consulting teamo Performance review/managemento Non-billable time managemento Proactively managing resource billable utilizationo Project Management of team’s implementations o Guarantee quality and consistency of service deliveryo Manage escalated client issueso Continual Improvemento Contribute towards implementation methodology improvementso Develop, document and implement processes/tools to improve service deliveryo Review sales estimateso Manage POC projectso Support RFP proposals

Toronto, Canada Area

A senior member of the Professional Services team, with an impeccable track record of working with different functional groups to drive the creation and use of business systems and processes in a rapidly growing start-up environment. Demonstrated success in strategic and tactical planning in a project environment as well as strong organizational skills used to effectively manage the needs of projects, team members and balance those against the needs of the business.

Toronto, Canada Area

A member of the Professional Services team for a software product that is aimed at the office of finance for medium sized companies (market capitalization upwards of $1billion). Working with these companies to determine their business and technical requirements, designing an appropriate solution and then managing the implementation.Key Responsibilities• Designing customized software solutions based off detailed business requirements. Working with internal teams to deliver upon design. Required thinking outside the box to come up with the most appropriate solution;• Project management of client delivery including preparation and monitoring of job budgets and plans - ensuring that projects are completed to time and budget;• Relationship management – reporting to CFOs and CEOs of medium sized companies and ensuring their expectations were exceeded;• Responsible for driving additional sales and achieving quotas;• Managing, coaching and developing junior consultants;• Writing internal white papers around internal process improvements;• Developing training material for both internal and external use.

Toronto, Canada Area

A member of the Financial Services Advisory practice. Working with financial institutions in Canada and the US to improve their day to day operational activities. Key Responsibilities- Project management of client delivery including preparation and monitoring of job budgets and plans - ensuring that projects are completed to time and budget;- Performing deep market and industry research into key areas of business focus;- Writing proposal documents;- Managing and mentoring junior staff members and coaching them through both their engagement responsibilities and career challenges.

London, United Kingdom

Key Responsibilities - Re-scoping and planning of a dormant, incomplete project;- Reinvigorating stakeholder buy in and support;- Facilitating workshops with internal subject matter experts;- Managing third party relationships;- Documenting key business processes;- Reporting (and escalating issues) to Steering Committee.

Auckland, New Zealand

Key Responsibilities- Business transformation, strategy consulting and process redesign for several different clients in different business sectors – including Media, Utilities, Government and Finance;- Project management quality assurance;- Preparation and monitoring of job budgets and plans;- Project management of client delivery;- Extensive workshop facilitation and interviews with key staff;- Managing key stakeholders, and developing strong relationships;- Analysis and report writing for high level audiences;- Managing and mentoring junior staff members;- Workload and timeline management.

Artificial Intelligence: Implications For Business Strategy

Employee Engagement & Strategic Leadership

Foundations Of Project Management

Bachelor Of Commerce (B.Com.), Economics And Finance

Bachelor Of Arts (Ba), Applied Mathematics

Education record