Dedicated Operations Manager and effective leader who excels at using proven methods and technology to successfully reduce costs, streamline operations and increase productivity. Using extensive engineering knowledge to optimise operations from a technical standpoint whilst understanding and developing cross functional processes for existing products and new product sets. A confident senior manager who can communicate effectively at all levels.Key Skills • Managing a large team of Engineers and Team Managers• Departmental budget ownership• New Product development from both a technical and from a process perspective• In life change management • Optimising operations so reducing unit cost to deliver• Driving KPIs and reporting on them to Senior leadership• Ensuring department were working within ISO 27001 requirements • Working with customers to fully understand where improvements to solutions can be made• Owning technical escalations from customers and Account teams where required in a timely manner reducing negative NPS and securing customer retention• Identifying new technology and making recommendations to Product Managers