Pete Calderone Email & Phone Number

Overland Park

Overland Park, KS

• Technical Analyst
• Configured, tested, and supported SYSPRO ERP and riteSCAN systems from daily monitoring to major version upgrade and port updates.
• Technical lead and primary support for Perceptive Content/ImageNow document management project to increase AP efficiency and minimize environmental footprint.
• Reconfigured and administered Freshservice IT Service Desk to streamline ticket distribution and on/offboarding procedures. Created SLA-related reports for… Show more Technical Analyst
• Reconfigured and administered Freshservice IT Service Desk to streamline ticket distribution and on/offboarding procedures. Created SLA-related reports for management.
• Spearheaded data process improvement initiatives for SCM and Finance departments.

Overland Park, KS

Overland Park, KS

North Kansas City, MO

• Installed, configured, upgraded, and deployed ERP, PrintStream, and documented bugs for developers.
• Monitored virtual servers and desktops for application and process improvements to provide recommendations to management.
• Built, imaged, and deployed Dell/HP desktops and laptops, HP thin clients utilizing Citrix, and VMware virtual desktops and servers.
• Managed user account, email, and distribution group creation, edits, and deletion via Active Directory and… Show more
• Managed user account, email, and distribution group creation, edits, and deletion via Active Directory and Exchange.
• Devised new procedure for Data Center and network status tracking via Google Apps for Business.

Lenexa, KS

• Built custom product pages for ColdFusion e-commerce site.
• Optimized product SEO for improved search results.
• Provided product support and order issue tracking and resolution via email.

• Quality assurance tester to ensure code standards and compatibility. Complete testing and sign off authority of in-house e-commerce solutions. Applications tested included legacy ColdFusion web 1.0 application with a.
• Quality assurance tester to ensure code standards and compatibility. Complete testing and sign off authority of in-house e-commerce solutions. Applications tested included legacy ColdFusion web 1.0 application with a.
• Primary developer maintaining the ColdFusion e-commerce print ordering, fulfillment, and reporting solution. Responsibilities included creation of new reports, data upload and maintenance, as well as adding specific.
• Responsible for creating and maintaining code issue and resolution documentation, impact analyses, and technical procedural manuals.Specific Accomplishments:
• Implemented UPS/FedEx online shipping solution allowing e-commerce businesses greater flexibility and discounts beyond published rates.
• Developed and maintained business logic to integrate e-commerce order flow into SAP R/3 ERP.

• Performed Level I, II, and III support including, but not limited to:
• Supported 500 plus users locally and remotely in Denver, CO, Apex, NC, and Chevy Chase, MD
• Maintained Call Logging database using theGuard Helpdesk software
• Built and configured Win95, NT, Win2k, and Windows XP desktops and laptops
• Administered workstations via SMS, VNC, and Remote Desktop
• Created technical installation and troubleshooting manuals as well as end-user FAQ’s and usability… Show more Performed Level I, II, and III support including, but not limited to:

• Configured NetWare Clients for Windows NT
• Utilized Ghost software for PC builds and deployment
• Daily troubleshooting application, peripheral, dial-up, and network connectivity issues
• Installed and supported over 2,500 NT machines
• Configured multiple O/S, network, hardware and software platforms
• Maintained company-wide inventory tracking database

A+ Certification, Mcse Nt Certification Training

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