C. Pete Connor Ms, Cccm
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C. Pete Connor Ms, Cccm Email & Phone Number

Director of Technical Center Operations and Support at ISPN
Location: Dallas-Fort Worth Metroplex, United States, United States 7 work roles 2 schools
1 work email found @stridecare.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

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Work email p****@stridecare.com
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Current company
ISPN
Role
Director of Technical Center Operations and Support
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
169 employees

Who is C. Pete Connor Ms, Cccm? Overview

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Quick answer

C. Pete Connor Ms, Cccm is listed as Director of Technical Center Operations and Support at ISPN, a company with 169 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at stridecare.com and a matched LinkedIn profile for C. Pete Connor Ms, Cccm.

C. Pete Connor Ms, Cccm previously worked as Director of Customer Experience Innovation & AI Solutions at Fiverr and AI & CX Business Strategy at Upwork. C. Pete Connor Ms, Cccm holds Master Of Science - Ms, Artificial Intelligence from Providence College School Of Business.

Company email context

Email format at ISPN

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*@stridecare.com
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Profile bio

About C. Pete Connor Ms, Cccm

Passionate and results-driven CX Operations Executive specializing in transforming customer experiences through AI-powered strategies and data-driven insights.I excel at using AI-driven analytics, predictive modeling, and machine learning to not only enhance customer satisfaction but also drive long-term retention and business growth.Key Achievements:Reduced churn by 10% and boosted retention by 15%, contributing to $1M–$2M in additional annual revenue.Increased NPS by 20% and CSAT by 15%, leading to stronger customer loyalty and a 10%–15% increase in repeat business.Achieved a 93% first call resolution rate and reduced response times by 27% through operational efficiencies and automation.My core expertise lies in integrating Voice of the Customer (VOC) insights with business strategies to drive customer-centric growth. I've consistently delivered results by working closely with Product, Marketing, and Operations teams to ensure that customer feedback is strategically aligned with organizational goals.If you're looking to leverage AI-driven CX solutions and data analytics to transform your customer experience and drive measurable growth, I’d love to connect and explore how I can contribute to your team.

Current workplace

C. Pete Connor Ms, Cccm's current company

Company context helps verify the profile and gives searchers a useful next step.

ISPN
Ispn
Director of Technical Center Operations and Support
Texas, United States
Website
ispn.net
Employees
169
AeroLeads page
Company profile
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7 roles

C. Pete Connor Ms, Cccm work experience

A career timeline built from the work history available for this profile.

Director Of Technical Center Operations And Support

Ispn

Texas, United States

Director Of Customer Experience Innovation & Ai Solutions

Current
Fiverr

New York, US

Efficiency Gains: Reduced task completion time by 50%, boosting productivity in customer service, data analysis, and workflow automation.Accuracy Improvements: Lowered AI response error rates by 20-30%, ensuring consistent, high-quality outputs.Cost Savings: Cut operational expenses by $1M annually through fewer errors, reduced manual work, and better.

Feb 2024 - Present

Ai & Cx Business Strategy

Upwork

Stanford, California, US

- Developed AI tools for real-time customer data analysis, delivering insights that enhanced operational efficiencies and optimized customer engagement strategies, resulting in a 15% improvement in customer satisfaction scores.- Designed ROI models leveraging predictive analytics to support data-driven decision-making and drive impactful customer-centric.

Feb 2024 - Oct 2024

Director Of Cx Operations

Stridecare

Dallas, TX, US

- Led implementation of VOC methodologies (including surveys, journey mapping, and real-time feedback tools) to collect and analyze customer insights, resulting in a 20% increase in NPS and improved customer retention by 15%.- Collaborated extensively with Product and Marketing teams to integrate VOC data into product development and marketing strategies.

Sep 2019 - Feb 2024

Director Of Cx Operations

Opendoor - Opndr.Com

- Directed customer experience initiatives, utilizing VOC feedback loops to proactively identify customer pain points and implement solutions that increased customer satisfaction by 20% and retention rates by 15%.- Spearheaded the adoption of automation tools, improving operational efficiency by 25% and reducing average response times by 30%.- Conducted.

Aug 2016 - Aug 2019

Director Of Bpo Customer Success And Support

Sandler Training And Management Services

Baltimore, MD, US

- Led large-scale BPO operations, managing onshore and offshore teams and achieving a 95% client satisfaction rate while reducing operational costs by 15%.- Directed VOC initiatives by gathering and analyzing customer feedback, which informed process improvements and led to a 19% improvement in first-call resolution (FCR).- Oversaw SLA compliance across.

May 2011 - Aug 2016

Customer Service & Contact Center Manager

Paysystems (First Data Subsidiary)

Key Accomplishments:- Enhanced Customer Satisfaction by 25% through targeted service improvements, journey mapping, and VOC-driven adjustments, and reduced average call handling time by 20%.- Improved First-Call Resolution (FCR) by 15% and boosted upsell opportunities by 12% by developing a proactive, data-informed service recovery program.- Spearheaded a.

May 2006 - May 2011
Team & coworkers

Colleagues at ISPN

Other employees you can reach at ispn.net. View company contacts for 169 employees →

BF Brad Fuhrman Brad Fuhrman Colleague at Ispn Kansas City, Missouri, United States, United States View → MR Michael Richards Michael Richards Colleague at Ispn Villisca, Iowa, United States, United States View → JE Jared Eubanks Jared Eubanks Colleague at Ispn Overland Park, Kansas, United States, United States View → DA Deward Absher Ii Deward Absher Ii Colleague at Ispn Kansas City, Missouri, United States, United States View → BN Brian Nicewander Brian Nicewander Colleague at Ispn Hutchinson, Kansas, United States, United States View → SA Shadman Alam Shadman Alam Colleague at Ispn Kansas City Metropolitan Area, United States View → CS Cayleen Stallard Cayleen Stallard Colleague at Ispn Kansas City, Kansas, United States, United States View → LM Lonly Madan Lonly Madan Colleague at Ispn Lumbiniī, Nepal, Nepal View → MG Marcus Gaither Marcus Gaither Colleague at Ispn Kansas City, Missouri, United States, United States View → GM Graem Murray Graem Murray Colleague at Ispn Olathe, Kansas, United States, United States View →
2 education records

C. Pete Connor Ms, Cccm education

Master Of Science - Ms, Artificial Intelligence

Providence College School Of Business

Bachelor’S Degree, Business Management

Hartford University
FAQ

Frequently asked questions about C. Pete Connor Ms, Cccm

Quick answers generated from the profile data available on this page.

What company does C. Pete Connor Ms, Cccm work for?

C. Pete Connor Ms, Cccm works for ISPN.

What is C. Pete Connor Ms, Cccm's role at ISPN?

C. Pete Connor Ms, Cccm is listed as Director of Technical Center Operations and Support at ISPN.

What is C. Pete Connor Ms, Cccm's email address?

AeroLeads has found 1 work email signal at @stridecare.com for C. Pete Connor Ms, Cccm at ISPN.

Where is C. Pete Connor Ms, Cccm based?

C. Pete Connor Ms, Cccm is based in Dallas-Fort Worth Metroplex, United States, United States while working with ISPN.

What companies has C. Pete Connor Ms, Cccm worked for?

C. Pete Connor Ms, Cccm has worked for Ispn, Fiverr, Upwork, Stridecare, and Opendoor - Opndr.Com.

Who are C. Pete Connor Ms, Cccm's colleagues at ISPN?

C. Pete Connor Ms, Cccm's colleagues at ISPN include Brad Fuhrman, Michael Richards, Jared Eubanks, Deward Absher Ii, and Brian Nicewander.

How can I contact C. Pete Connor Ms, Cccm?

You can use AeroLeads to view verified contact signals for C. Pete Connor Ms, Cccm at ISPN, including work email, phone, and LinkedIn data when available.

What schools did C. Pete Connor Ms, Cccm attend?

C. Pete Connor Ms, Cccm holds Master Of Science - Ms, Artificial Intelligence from Providence College School Of Business.

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