Peter Daugherty Email & Phone Number

San Antonio, Texas Area

REFLEXIS ONE FOR BANKING Transforms branch banking experiences by optimizing network staffing and empowering employee productivity. Our cloud-based platform leads the industry providing: AI-powered forecasting, optimized scheduling, and employee self-service to empower branch staff. We have over 18 years of experience increasing sales, reducing costs, and enabling operational excellence for leading brands, such as CVS, Walgreens, Office Depot, Vera Bradley, AutoZone, Ulta, and over 275 other clients, together with more than 6 million associates worldwide.

Driving Productivity and Efficiency in Retail Banking For two decades, Kiran Analytics, Inc., has been a global leader in innovative, predictive analytics solutions that help retail banks: * Hire better talent faster * Improve workforce productivity * Optimize the performance of operating unit

Cincinnati, Ohio Area

Illinois

Selected by Executive Leadership to relocate to Illinois to improve P&L performance of troubled branch network. Span of control included 220+ branches, 700,000+ customer households, 2,000+ employees, and all areas of performance for division that included Traditional, In-store, and Campus locations. Responsibilities included establishing structural control of operational and security risk, implementing fiscally responsible expense reduction in a complex operating environment, and replacing revenue lost from regulatory changes and the interest rate environment.

Minneapolis

Recruited by COO and CIO to improve performance in a 225+ seat Retail Call Center, with agents taking over 400,000 customer calls per month from locations in both Chicago and Minneapolis. Responsible for setting and meeting call quality goals, expense budget expectations, speed of service goals, and for recommending and driving changes to strategic direction.

Selected to start up internal resource area that provided consulting and reporting services to Executive Management and 5 geographic affiliate banks with 400+ branches. Met with the President/COO monthly to review key initiatives and update progress. Focused on all aspects of branch banking including sales, service, and operations with objective to develop and lead the rollout of best practices across the diverse branch network.

Michigan

Selected as part of a three-person retail team to integrate a 60-branch network bank acquisition – the largest in company history. Initially assigned the15-branch region in and around the corporate office, which had 250+ employees and over $1.5B in deposits. Upon transition of performance to company expectations, was assigned another underperforming region in Detroit area and converted it to a high growth region by implementing sales and service process and financial discipline. Led the creation of two separate in-store branch networks in Michigan and Ohio to support growth and service initiatives within both markets. Provided training, security, call center and all other operations support for the entire network.

Ba, History

Education record