Accountable for best practices and operational delivery for special projects, including programs such as mergers, acquisition, partnership integration, regulatory compliance, and implementation of technology platforms.- Transformed existing teams into a new organization leveraging a combination of up to 25 direct and indirect team members and strategically sourced third-party vendors with an annual budget of $5m focused primarily on people located in the US, UK, and China. - Spearheaded technology planning and integration of the Iberostar partnership through direct channels (web, mobile, call center) resulting in incremental $25M in revenue and approximately $7M in fees in the first year.- Led the technology integration analysis, planning and execution for Novum Hospitality accelerating the assessment and integration timeline from 10 months to 6 months and achieving a record pace for onboarding more than 10 hotels in the first month.- Provided executive oversight for China technology and data laws developing and executing on a set of incremental strategic plans, presented to the Board and Executive Committee for adoption, and evaluating the risk against alternative local operating models of our operations in China, the fastest growing region in the company.- Established the Change Management program for hotel technology programs and piloted the Change Management framework on three IHG priorities resulting in higher program benefits realized in a faster timeline and expansion of the team to become the driver for additional significant IHG priorities.

Led the business security program development and maturity, inclusive of the Security Awareness and Education, and Data Security functions, with an operating budget of $3M and over 10 team members based in London, Atlanta and Shanghai.- Expanded focus on data protection, building on data privacy and data governance initiatives to monitor the use and movement of IHG data across the internal and external environment, leveraging investment in security technologies and data management tools, and responding to incidents with business stakeholders to ensure the right security controls are implemented appropriately.- Re-invigorated the information security and privacy awareness and education program that had an almost 500% increase in engagement; improve performance in phishing results of over 50%; while managing costs - Led the European Union Payment Services Directive (PSD2) program on behalf of the Executive Committee leading IHG communications with regulators and franchisees; assessing technology risks and mitigating controls; secured $4M in funding during the worst economic environment for the hotel industry in 10 years; and acted as a steward for application of the allocation, coming in under budget by $1M and ahead of the regulatory deadline.

Enhanced the Information Security program, with a strategic direction for the information security & compliance program with an operating budget of over $25M through leadership of a cross functional team consisting of legal, privacy, finance, information technology, communications, and human resources.- Drove communication with the IHG Board of Directors and IHG Owners Association Board of Directors on current technology and security trends, control activities, and threats to gain their support for initiatives and programs.- Quantified risks for payment cards and utilized a balanced approach to protection and compliance, allocating resources to manage risks through the implementation of technology and business process change ($15M capital investment), reducing the volume of payment data and reduce annual hotel operating costs by 18%. - Enhanced franchise security services to include detection and response services enrolling 4,200 hotels that saved franchisees over $5M in annual costs; incremental costs were offset by incremental revenues from franchise services fees.- Served as Chief of Staff for the Office of the Chief Information Officer (CIO) managing CIO internal and external engagement with a budget of $2.5M; creation of Board and Executive Committee materials including strategy and capital and operating budgets for approval.

Member of the customer advisory board for an early-stage cyber security startup advising on product direction and strategy.

Led the organization as the National Leader IT Risk Management and Executive-in-Charge for IT Governance, Risk, & Compliance Services and served as the subject matter expert for clients in the development and implementation of Information and Technology Risk Management programs.- Grew direct services revenue of over $25M defining and delivering services within the US and abroad for multi-national organizations.- Developed GRC solutions and programs practice, increasing program size from less than $10M to over $40M in under 2 years.- Oversaw the people and resources that encompassed the national center of excellence, aligning resource skills with client need to execute on client engagements, including training, tools, and appropriate experiences.