Peter Doyon Email & Phone Number

Consult with corporate clients providing leadership and consultative facilitation in the areas of organizational effectiveness, business transformation, organizational design and development, change management, restructuring and process improvement. Business grounded on principle to make others successful. Engaged by President of major Midwest utility to develop comprehensive organizational effectiveness improvement plan to create a high performance organization. Conducted comprehensive assessment of leadership, organizational structure, work processes, policies and culture. Presented results to all employees. Designed corporate wide organizational effectiveness plan, led executive team and facilitated cross functional project teams to reduce costs 20% and address significant organizational and cultural issues.  Developed Business Effectiveness Model integrating strategic and business planning cycles with performance management process resulting in lower cost and strategically focused development and operational improvement efforts. Facilitated strategic planning and business positioning process for travel company to reposition for growth after period of sales stagnation clarifying corporate vision, mission and business model. Reengineered sales, customer service and marketing organization to better focus on new business development. Redefined roles and responsibilities, developed new sales compensation program, facilitated the development of new brand identity and streamlined customer service process. Developed no-cost/low-cost problem solution model for client predisposed to heavy IT expenditures.  Facilitated contentious meeting of Nuclear Waste Strategy Coalition with 40 representatives from industry and government to resolve legislative strategy issues and positions. Keynote speaker on change management for conferences, employee presentations and training programs.

Directed staff of nine internal consultants and managed work of external suppliers providing subject matter expertise, initiative design and delivery, needs assessment, and project management in the areas of organizational effectiveness, learning and development, continuous process improvement, restructuring, change management, team building, TQM and reengineering. Budget 7MM.Project success rate: 10-30% reductions in cost/productivity improvements. Sponsored, planned and developed organization wide learning and development opportunities in personal effectiveness, quality, team development, change management and continuous improvement. Working with external partners directed comprehensive leadership/executive development program targeting all manager level and above employees in corporate operations. First to sponsor 360 degree feedback project.Directed the development of corporate-wide change management team, including union employees. Recruited to lead project consolidating five Customer Service centers. Project reduced costs 20% while improving productivity and minimizing organizational impact. Lead and facilitated project team restructuring customer service group. Created organization to better serve key business customers while reducing operation budget 15%.Co-directed cross functional project team to examine outsourcing of 23MM IT organization. Planned and lead large conferences with key external customers, other stakeholders and cross functional employee groups identifying new revenue opportunities, strategic alliance opportunities and service delivery improvements. Member of Corporate Quality Steering Committee and Information Technology Steering Committee. Identified training needs, directed and delivered classes in personal effectiveness, process improvement, quality, customer service, change management and team building.Recipient of company awards for outstanding contributions.

Masters, Business

Ba, Communications