Peter Ferris Email & Phone Number

London, United Kingdom

Winnersh, Uk

London, United Kingdom

Manage IT Operations for Brookfield's International Offices (Outside North America)Infrastructure• Manage onsite Infrastructure for 7 APAC & EMEA Sites. Working with the Infrastructure Director & support teams based in US/Canada• Manage the EMEA Mobile device infrastructure and contractsProjects• Work closely during planning with Project managers on all projects effecting APAC / EMEA• Responsible for onsite delivery of all IT projects in APAC / EMEA• Vendor & Budget management of all IT projects in APAC / EMEASupport (1st, 2nd & 3rd Line)• Manage support teams covering London, Cologne, Bangalore, Hong Kong, Singapore, Brisbane and Shanghai. Supporting Approximately 650 users• User induction & training sessions (Data Protection, Encryption, IT Applications)Metrics• Generate weekly and monthly SLA & KPI Data for Onsite support teams• Manage & respond to user satisfaction surveys• Create capacity documentation and projections for onsite infrastructureTeam Management• Technical training and development of onsite team members• Annual appraisals including setting S.M.A.R.T Goals and Objectives• Recruitment and team selectionProcurement & Vendor management• Vendor selection and management including SLA adherence• Generation of product catalogue across multiple suppliers • Inventory management & refresh• Budget managementDocumentation• Create SOP documentation • Create Training manual for Support desk team members

London, United Kingdom

Continuation of role as IS Manager @ Pricoa. (Merger)• Integration of Pricoa EMEA regional office's into Brookfield network. • Manage all IT requirements for Paris and Two London Offices.• Project implementation and management• Manage onsite support Teams in each office (1st, 2nd & 3rd Line)• Manage corporate helpdesk SLA’s • Staff Training (Data Protection, Encryption, IT Applications)• IT Procurement, Supplier management & Budget Management

• Primary interface to Corporate IT Services in Prudential (Security, Networks, Helpdesk,1st, 2nd & 3rd line support, Development)• Provide IT presence at both London and Paris offices• Project implementation and management• Manage corporate helpdesk SLA’s and on site Prudential staff supervision• Staff Training (Data Protection, Encryption, IT Applications)• IT Procurement, Supplier management & Budget Management

6 Week Contract providing assistance to both Primary and Secondary care IT function.• Purchasing through national procurement partners• System replacement of Servers and Desktops• Providing support for Networks, Desktops and Firewalls

Alliance Trust PLC is an International Investment and Financial Services Group, specialising in fund management, pensions and investment services.RolesMaintain network security. Advise project teams on secure implementations. Audit and review Access controls, Firewalls and encryption.Risk analyses to maintain securityMaintain Data Security Policy and supporting procedures.Third party management (Telecoms, Disaster recovery, Data Centre)Issue managementNetwork and Telecoms management3rd line Support for Firewall, Telecoms and Networkingout of hours supportPrimary contact for data centre NOCBudget management

2nd Line support Network & TelecomsFirewall maintenanceNetwork Changes & DesignPhone system managementProjectsSecurity review of all IT projects

Create and implement the Alliance Trust help deskManage / Prioritise User requirementsManage the Alliance Trust network and telecoms

Maintain Alliance Trust internal Applications (COBOL)Implemented Year 2000 Code Fix’s

Wright Cottrell is a UK based dental supply and manufacturing company • Maintain Wright Health Group telecoms, network and Unix environments• Informix Database Management• SQL report writing• Manage user support• Catalogue distribution - Mailsort