Since joining Esri UK, the world’s pre-eminent geospatial analytics solutions provider, I have focussed on driving the evolution of sales talent and best practice for the customer journey, working with Esri colleagues across the globe to make customer interactions more efficient. Esri’s ArcGIS System benefits organisations by enabling them to gain exceptional value from harnessing a geographic approach to data. My role is to ensure that, whatever the size of customer – from a one person start-up to central government department – they have the best possible customer experience:- Digital customer care channels for service transactions offer dynamic and convenient customer care solutions - Democratising the customer experience, reflecting our customers’ needs, ensures that any size customer has access to an experienced account manager, through live chat or one-to-one interactionThis approach is supported by an exceptional team of talent. I take great satisfaction from nurturing and developing individuals and giving them opportunities for career progression throughout the company. Plus working with other Esri distributors, we aim to deliver added value by optimising our own internal processes, making it easier for our customers to focus on their needs. If you’d like to find out more about our approach, connect with the Esri community or if you are interested in joining our team, please get in touch.
Listed skills include Crm, Business Development, Account Management, Team Management, and 22 others.
