Pete Hamilton Email & Phone Number

Spiddal, Connaught, Ireland

County Galway, Ireland

Ireland

Galway

Galway

Responsible for analysis and reporting to Finance and Customer Success teams. Business process improvement and automation team lead. Deliver and manage Business Operations processes including license audits, renewals and sales proposals. Coordinate and report key retention and customer health metrics. Generate monthly deferred revenue report for finance team.Dynamics 365 Administrator and Team SME. Responsible for strategic development, continual process improvement, requirements gathering, solution architecture, design & configuration, administration & analytics, testing and training. Coordinator and Facilitator. Responsible for scheduling regular account review meetings with all customers. Facilitate and manage weekly team meeting. Act as go between for Customer Success and Engineering teams.Key AchievementsProject Team Member for CRM upgrade and migration:Product champion and solution architect with CRM project group, which was responsible for the implementation and roll out of a major CRM upgrade and data migration within the organisation. This also included testing, user training and data validation.Key member of the team that successfully delivered initial CRM proof of concept to senior management team.Project Team Member for Customer Success website upgrade and content migration project.Developed key improvements to previous CRM system. Automated audit and renewal business processes, enhanced customer health visibility and reporting resulting in increased customer retention.Delivered enhanced insights and visualisations for customer retention, resulting in successful improvement to customer onboarding and deployment process.Designed and delivered system within CRM to segment customer leads within marketing database

County Galway, Ireland

Galway, Ireland

• Responsible for developing and maintaining a sales prospects database for event sponsorship, exhibition sales, group and delegate sales. • Generate and qualify leads, prepare sales plans, maintain records and prepare reports on sales activity.• Contact new and existing clients, develop and create proposals for client’s offerings.• Develop sales and promotional materials, respond to enquires, manage relationships and assist in quality checks on products.

Galway

• Responsible for developing and maintaining a sales prospects database for event sponsorship, exhibition sales, group and delegate sales. • Generate and qualify leads, prepare sales plans, maintain records and prepare reports on sales activity. • Contact new and existing clients, develop and create proposals for client’s offerings.• Develop sales and promotional materials, respond to enquires, manage relationships and assist in quality checks on products.

Dublin

Leading provider of equipment and support services to construction, and related industriesKey Responsibilities · Maintained excellent relationships with key customers and suppliers · Managed the performance of the department to maximise revenue and profitability · Recruited, trained and managed specialist team of 5 · Responsible for all asset management, stock taking, purchasing and maintenance schedules. · Managed projects on the ground, utilising expert technical knowledge and problem solving skills · Handled price negotiation, tenders and contracts · Responsible for arranging logistics and sourcing on large, complex or urgent orders · Dealt with all Health and Safety procedures and issues · Monitored and assessed staff performance with KPI's, regular job chats and team meetings Key Achievements · Set up the Lifting Equipment Division from the onset · Established the local supply chain network, negotiating price and partnerships agreements · Member of management group involved in developing marketing strategies for Ireland · Built up trade from zero, regularly exceeding turnover targets of 500,000 per annum · Devised business plan to set up and develop highly successful Engineering Services Department · Designed and project managed key client asset management and logistics contracts · Developed business into new markets and industries nationally

Dublin

Key Responsibilities · Responsible for the day to day running of the branch, including staff of 10 and vehicle fleet · Handled employee training, KPI assessments, appraisals and disciplinary procedures · Reviewed each area to improve quality and efficiency · Maintained stock levels, supervised stock taking and ordering · Ensured equipment and working environment exceeded company standards · Managed all logistics and transport for the branch · Key role in internal Stock Management Project, PRISM Key Achievements · Increased Branch turnover by 20% to 1.1 million within 12 months · Achieved a regional best quality audit rating of 93%

Overall day to day running of the branch.Responsibile for P&L, budget and Capex