As a seasoned Client Services Manager with over two decades of experience across several industries, I bring a wealth of expertise to my role at US Forensic, where I manage customer service operations for clients in the Carolinas and Virginia. US Forensic is a leading engineering firm with offices throughout the United States, providing technical consulting services in areas including mechanical, civil, structural, and electrical engineering, environmental and indoor air quality, vehicle accident reconstruction, and fire origin and cause investigation. My specialties include national flood coverage, premises liability, vehicle and heavy equipment failures, construction defects, mold and air quality, and catastrophic evaluations.Prior to joining US Forensic, I served as a Regional Account Manager at ServiceMaster, where I managed large national account partnerships with insurance carriers, coordinated internal resources, analyzed data, and used cross-selling techniques to drive revenue growth and customer satisfaction. Before that, I worked as a Territory Sales Specialist at US Flood Control, consulting and serving as the point of contact for the company's Tiger Dam Systems in both private and public sectors. My earlier experience includes roles as a National Account Manager at Mason Claims Services, where I provided independent adjusters to assist insurance companies with fast, efficient, and professional disaster response, and as a Regional Sales Manager at Donan Engineering, where I executed sales and marketing strategies, key account management, and business development in a territory covering North and South Carolina, Virginia, and West Virginia. My first professional role was as a Retail Sales Executive at Kohler Co., where I managed sales growth of the company's plumbing products and brand awareness through retail and distributor channels.
Listed skills include Sales Operations, Sales Management, Account Management, Leadership, and 13 others.
