Peter J. Murphy Email & Phone Number

Boston, Ma, Us

Burlington, Ma, Us

HealthEdge® solutions – deployed as standalone next-generation SaaS or together as an integrated platform – help payers accelerate their digital transformation and position them for continuous success. Our healthcare SaaS software provides payers with a digital foundation that enables them to deliver a transparent and consumer-centric experience at lower cost while offering higher quality and higher service levels to their members, providers and partners.Sales: $400M Employees: 2000Vice President, Customer Success/Account Executives responsible for team who's responsibilities include building strong relationships with our C-Level HealthPlan clients and helping our clients map our tools and technologies to meet their strategic vision. Our CS/AE teams act as the primary point of contact for our clients key stakeholders and are responsible for renewals, overall CSAT and selling professional and consulting services along with upselling features and partnering with sales to cross-sell our portfolio of products into our existing client base.

Tampa, Florida, Us

HealthAxis provides mission-critical core administrative processing software solutions, as well as tech-enabled services and capabilities to help healthcare payers improve administrative efficiency and outcomes through automation.Sales: $40 Million, Employees: 350, Manage team of: 230Chief Operating/Chief Customer Officer Lead full customer lifecycle including account management, customer success, professional services, tiered support and overall service delivery as well as Full Operations of our Health Care TPA and BPO business operations which included Claims Processing, CM, UM, A&G, Call Center, etc.• Reshaped client experience organization by restructuring existing account management teams and customer success teams, creating professional services organization, creating Tiered support organization and re-organizing all client facing roles under one leadership structure. Leading to higher customer satisfaction scores, retention of 5 at risk multi-million dollar clients and driving 20% higher billable services revenue.• Responsible for restructuring of the TPA organization by driving automation, process re-engineering and organization restructuring, leading to higher service levels, greater throughput and overall turnaround time increases for all TPA functions while allowing for staff restructuring and higher BPO margins.• Part of the executive team responsible for helping to define go forward strategy including fund raising efforts, future product direction for our technology SaaS products, our BPO services and our professional services offerings.• Launched enablement tools such as Zendesk, Monday.com, and HubSpot to allow for greater collaboration, visibility and insights for our teams to service both external and internal clients in a more efficient way• Collaborated closely with the CEO as a sounding board for ideas, thoughts and insights on all aspects of the business to ensure alignment and to help drive the business in a positive direction.

Newton, Massachusetts, Us

Bright Horizons has been changing the way the world works for 30 years. Along with our world class child-care services, Bright Horizons offers employer-sponsored, Back-up and elder care services , Education and Financial wellness coaching as well as Tuition and Student Loan repayment services all managed through a unified set of software applications and tools. More than 1,000 of the world’s top employers use these tools to offer a suite of benefits in an effort to attract and retain top talent. Sales: $2.1 billion, Employees: 30K, Manage team of 120Vice President of Professional Services, Support and Customer Success, responsible for leading service delivery & post-sales customer success functions; areas of responsibility include on-boarding and training, implementation, program and project management, client management, operations and tier 2 support. • Responsible for full client life-cycle from scoping to implementation through to on-going operational management and tier 2 support. • Lead post sales delivery teams who deliver large- scale projects, including new client implementations, upgrades and client enhancement work across the portfolio of Bright Horizons benefits platform customers• Own P&L responsibility for services business unit, $25 Million P&L, responsible for revenue generation and revenue retention for over 1200 existing Enterprise clients, with ~$450 million in annual revenue• Created & launched customer success team to handle existing service gap between implementation and on-going client support. This team is responsible to manage operational day to day in support of client satisfaction and renewals.• Reorganized Professional Services and Support functions at Bright Horizons for greater scale and quicker time to revenue

Denver, Co, Us

Welltok, the leading enterprise Software as a Service company for consumer health, empowers population health managers to connect consumers with personalized health improvement resources. Sales: $90MM+, Employees: 400, Managed team of: 50.Vice President, Customer Success, Service Delivery & Solution Design, responsible for leading service delivery teams & post-sales customer success managements teamss responsible for client relationship management, onboarding, implementation, program management, renewals, and cross selling.• Created and led pre-sales solution architect team responsible for project scoping, SOW’s, RFP’s, RFI’s & post program design. • Led Post Sales Delivery teams who delivered large-scale projects, including implementation, back-end operations teams responsible for program build, custom reporting & ETL data transformation.• Owned P&L management for engagement services business unit, $30 Million under management responsible for revenue retention and renewals• Created & implemented processes & policies for service delivery organization to drive efficiency & increased productivity, scalability & billable utilization rates and time to revenue.• Ran business development and operations for Welltok’s Connect Partner Ecosystem integrating and curating healthcare point solutions into Welltok’s CafeWell Health optimization platform.• Lead Adoption and Engagement marketing team responsible creation and execution of client member and employee outreach campaigns to help drive program adoption and continuous engagement.• Work with all of Welltok’s top clients as leadership point of escalation as well as acted as primary program manager on large revenue and strategic deals

Denver, Co, Us

Denver, Co, Us

Palo Alto, Ca, Us

HP, provides products, technologies, software, solutions, & services to individual consumers, small- & medium-sized businesses & large enterprises. Sales: $52B+, Staff: 300K+, Managed: 100.Sr. Director, World-Wide Client & Professional Services, responsible for tactical & strategic direction of project managers, professional services consultants, technical account managers & training professionals. Responsible for diverse set of teams located in offices across North and South America, Asia-Pac, and Europe.• Increased utilization rates for all teams & implemented cross product training, implemented process reviews & developed metrics & utilization rate tracking systems. • P&L Responsibility for Services Organization, $40 Million under Management• Lead project management, implementation, Consulting Services, data management & customer success teams for portfolio of enterprise software applications in license & SaaS models targeted at data back-up and recovery, E-mail archiving, security and policy management, and E-Discovery.• Selected & served as services lead for all new product launches.• Served as primary relationship manager and escalation point for enterprise clients and multi- million-dollar product implementations.

Palo Alto, Ca, Us

Formerly Iron Mountain Digital a division of Iron Mountain (digital division sold to HP in 2010) offering SaaS based cloud software solutions to enterprise clients focused on Backup, Data Protection and Recovery, Archiving, Imaging, E-Discovery and Litigation servicesSales: $700MM+, Employees: 1500, Managed team of 50 Sr. Manager, World-Wide Client & Professional Services, responsible for tactical & strategic direction of project managers, professional services consultants, technical account managers & training professionals. Increased utilization rates for all teams & implemented cross product training, implemented process reviews & developed metrics & utilization rate tracking systems. * Provided project management, implementations, customizations, data management consulting & customer care for portfolio of enterprise software applications in license & SaaS models.* Selected & served as services lead for all new product launches.* Served as primary project manager for multi-million-dollar product implementations.

Palo Alto, Ca, Us

Responsible for the successful Project Management and techincal implementation of client projects. Responsible for on-going relationship management for some of Iron Mountain's top revenue generating clients. Managed several Multi-Million Dollar projects for Fortune 500 client base, primarily in the Financial Sector.

E-toys Direct was a retailer selling toys and household accessories online as well as an online distributor for brick and mortar retailers such as KB toys & Toys R Us. Sales: $30MM+, Staff: 250, Managed: 30. Sr. Manager, Operations, responsible for managing day to day operations of credit, customer service, account management, collections & accounts receivable teams.* Selected as key member of leadership team, re-launched Silvestri as division of E-toys. * Implemented Oracle as Silvestri’s enterprise resource planning (ERP) system* Built customer service, credit/collections, account management & accounts receivables teams from the ground up. * Developed all processes, procedures & all reporting metrics.

Alexandria, Virginia, Us

Novato, Ca, Us

Worked as a Personal Injury Claims adjuster for Firemans Fund

Arlington, Virginia, Us

Combat EngineerRank- Specialist (E-4)

Masters, Public Administration/Criminal Justice

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Mba, Business Administration, Management And Operations

Bs, Information Technology

Ba, Business Communications

Certificate Project Management, Project Management

Graduate Certificate, Forensic Psychology

Graduate Certificate, Family Psychology