Peter Ketcham Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Mn, Us

Lafayette, California, Us

Toronto, On, Ca

• Management, motivation, and supervision of two teams of engineers responsible for support of nearly 70 applications across over 2500 servers across company datacenters and multiple AWS regions with a combined total of nearly one billion dollars in annual revenue.• Work closely with managers across the business to coordinate work, standardize releases and documentation, and adhere to ITIL best practices and guidelines.• Responsible for tracking and execution of all team projects and tasks.• Serve as the primary escalation point for supported customers for technical or personnel concerns. • Provide performance measurement and analytical reporting on a monthly basis.

Toronto, On, Ca

Toronto, On, Ca

• Lead businesses in constructing a model to work within ITIL processes and procedures with a focus on release, change, and incident management.• Provide developers technical guidance on the architecting, troubleshooting, and performance tuning of their Production and Quality Assurance environments.• Facilitate and coordinate improvements through the ITIL process to management policies so that support services align with the current and future needs of the business and its customers.• Coordinate the implementation of application monitoring, create support documentation, and provide training on new products and procedures for developers as well as peers.• Provide performance measurement and analytical reporting on a monthly basis.• Develop working relationships with business units and manage the relationship between the business and various support teams.• Vetting of prospective hires for team in regards to technical ability and team compatibility.• Provide 24x7 support of strategic web-based applications using IIS, Tomcat, Websphere, and iPlanet running on multiple versions of Windows and UNIX/Linux platforms involving over 75 hosted applications extending over 1000 in house servers and 100,000 customers.

Minneapolis And St. Paul, Minnesota, Us

• Setup and maintenance of computers for the Housing and Residential Life staff and residence hall computer labs. • Limited supervision of the residence hall computer labs and the CCCs.• Worked in Sanford Residence Hall during the 2001-2002 academic year and Yudof Hall during 2002-2003. The summers of 2002, 2003, and 2004, responsible for all of the residence hall computer labs and the installation and setup of over 100 computers.

Mba, Business Administration - It Focus

Bachelor'S Degree, Computer Engineering